HomeComplaintsBET90 Casino - Player is experiencing an undefined problem.

BET90 Casino - Player is experiencing an undefined problem.

Amount: €10,000

BET90 Casino
Safety Index:Very low
Submitted: 11 Jan 2021 | Case closed : 26 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hi why are you thieves ??? I hope 💊 you buy yourself for the cunning you have now. Why do you steal ?????

Automatic translation:
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3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I’m sure you understand that I don’t work for Bet90 Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate?

Secondly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from making any threats and using abusive language.

I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

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3 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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