BET90 Casino - Player claims that payment has been delayed.

Greetings. I am using this page to show my discontent with Bet90. I have been trying to withdraw my money for 3 weeks that I obtained thanks to the sports welcome bonus, which I released by fulfilling all the conditions and betting my entire initial deposit. Unfortunately I must say that the Bet90 support staff (chat) apparently has instructions not to be transparent about the reasons why withdrawals are not approved. In my first withdrawal attempts (for 2 weeks) they claimed that my orders were being rejected because for Directa24 my bank details were incorrect. But I was able to talk to Directa24 on Facebook and they told me that this was false, that for them I have never made any withdrawals, and that Bet90 was always the one that rejected my withdrawals.

Then I tried Mifinity... it's a form of payment but you can neither deposit nor withdraw.

This last week I tried for FTN (tokens). I deposited by that means, I bet and made the withdrawal request (On June 5), being approved in 12 hours and finally I was able to withdraw 10 USD. After 24 hours of my first request by FTN, I requested a withdrawal again (On June 6), and that is the one that has not been approved yet. The ones in the chat forwarded me the details of my transaction and supposedly for them my withdrawal request was made on June 7... which is false... it was made on June 6. And since their withdrawal policies are processed up to a maximum of 3 business days, that term was fulfilled today Friday, but since their system has changed the day (supposedly), now it was left for Monday. In addition, they argued that the payment provider has an international schedule, and that is why the day has been changed (June 7)... Which is false because my 1st withdrawal was requested on June 5 at the same time (16 :00pm) and there it reflects to them as it was also June 5th. I am very tired of so many excuses and I would like the representative of Bet90 casino to speak with those in charge of the financial area so that they already approve my withdrawal.

In the images you can see that my account is verified and the times that withdrawals have been rejected, which is the reason for my distrust despite the fact that at least 1 withdrawal has been validated, since there are so many cases of problems in the withdrawals, it seems that Bet90 likes to keep the money from the winnings as long as they can...

Dear alvaro3120,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

As I showed in the images, Bet90 has been rejecting my withdrawals for 3 weeks... It has barely approved 1 withdrawal... conveniently of a very low amount (10 USD). That is why I would like help from you and the bet90 casino staff as soon as possible...since, although it is true my last request was 3 days ago, I have been having this problem with bet90 for much longer...recurring to various withdrawal methods.

Good morning. I want to update this complaint positively as Bet90 already approved my withdrawal. They told me they would approve me this week and they did. Thank you very much because your page served me as a guide and to have confidence in the payment. I would like to emphasize and recommend that you also welcome complaints about sports betting, as there are a considerable number of cases of problems with withdrawals and it would be very good for them to receive your help with them and for that it is not necessary to have experience in that type of betting... Since the most useful thing is to allow the presentation of the case and for the bookmaker's staff to be present, as I have seen with Bet90.

Thank you very much for the update, alvaro3120. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good night

Yes... the withdrawal was successful... I received the money in the time that Bet90 had told me. I used the payment method called FTN, so I received the money on Fastex Exchange...From there I transferred the money to Binance and using P2P I was able to get the money in my bank account.

Dear alvaro3120,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru