Bet7 Casino - Player experiences delayed withdrawal and poor customer service.

I deposited 100,000 pesos and won 524,000, but nobody is responding. Besides, they only allow a maximum withdrawal of 1,900 pesos. The customer service is extremely poor, with no responses through email or chat.

Dear davichoruiz76,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw all your winnings at once?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• If there is any correspondence between you and the casino, please forward it to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

No, I sent verification documents and they say that they are approved, I sent many messages to the chat where it says that they will be connected 24.7, they do not give me a response, I tried to withdraw money and they canceled everything via email, and they only let me withdraw 1900 pesos Chileans, damn I ask you to please help me, and if you don't want to pay well I'll just leave it to God, thank you for your help, blessings. They don't give me answers about anything, only in the chat they let me ✅️ but they don't answer at all, not even why I can't withdraw or what things I'm missing to withdraw if I'm missing something in the account, my verification is complete I think they won't pay me.

Could you please share screenshots from your casino account how does it look like when you attempt to withdraw your winnings?

Also please share a screenshot of your approved account.

You can post screenshots here, or alternatively send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

I want to rectify the whole problem, it was resolved, and I was missing documents to enter, and be patient in the withdrawal, I was wrong for making this complaint public, they behaved very well, bet7 canceled everything, I am grateful to them and this page, thank you very much and yes Can you eliminate the bad part of the complaint I made, please, I would appreciate it.

Dear davichoruiz76,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru