The player from Brazil has experienced inability to access his account after requesting a withdrawal of 900 reais. There has been a lack of communication from the online betting house. The complaint was closed as the player stopped responding.
Bet7 Casino BR - Player's account inaccessible after withdrawal request.
Amount: 900 R$
Bet7 Casino BR
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Bet7 Casino BR has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I hope this message finds you well. I wanted to express my deep gratitude for the services you have rendered on my behalf and bring a pressing situation to your immediate attention.
Recently, I fell victim to a fraudulent practice by an online betting house. Trusting in their service integrity, I made a withdrawal of 900 reais, only to discover that I can no longer access my account. Despite numerous attempts to contact the company, I was ignored and received no explanation or solution to the issue.
I feel deeply wronged and frustrated by this situation, which is why I sought your services. I believe that with your expertise and dedication, we can take the necessary steps to resolve this case and recover the funds that were unduly withheld from me.
I want to emphasize that I have full faith in your ability to handle this complex situation and I'm aware that your actions will be guided by ethics and professionalism. I look forward to us working together in pursuing a fair solution and ensuring justice is served.
I appreciate your attention and commitment to this matter in advance.
Automatic translation:
Public
Public
1 year ago
Hello igor1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet7 Casino BR. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly?Did you play casino games or sports betting? Have you used any bonus in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
