The player from Serbia faces a locked Bet365 account with an LL01 error and has been waiting for over 14 days for document verification to be processed. He has contacted support multiple times but has not received a clear timeline for resolution.
bet365 Casino - Player’s account is locked and delayed.
Amount: 9,000 din
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Current status
Waiting for Casino Guru to reply
5d 12h 14m 4s
Case summary
2 days ago
Public
Public
5 days ago
Translation
I'm having a problem with my Bet365 account - I've received an error LL01, which means my account is locked. I've contacted support at three different email addresses, but two of them have given me similar responses: "The document review/verification department is still processing the request."
The biggest problem is that they don't have a deadline for when the process will be completed, and more than 14 days have passed since the first contact.
Automatic translation:
Public
Public
4 days ago
Hello rasivojee,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
