HomeComplaintsBet3000 Casino - Player complains that he didn’t win anything.

Bet3000 Casino - Player complains that he didn’t win anything.

Amount: €180

Bet3000 Casino
Safety Index:High
Submitted: 05 Mar 2020 | Case closed : 20 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I lose 180 in 10 min

I play 1 euro klick nothingggggggg

How does that happen ??? Only lose money ill report this bet 3000

Report bet 3000 report.

Thieves if it was possible 180 Euros ate them right away I will report, suing.

Together, these Malta kids report just stolen money and nothing else

Automatic translation:
Public
Public
4 years ago

Dear Symeon,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Petronela

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Public
4 years ago

Dear Symeon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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