HomeComplaintsBet2U Casino - The player struggles to withdraw.

Bet2U Casino - The player struggles to withdraw.

Black points: 5091

Amount: €100,000

Bet2U Casino
Safety Index:Very low
Submitted: 13 Aug 2022 | Unresolved : 17 Aug 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player struggles to withdraw as the casino is non responsive. The complaint was closed as unresolved as the casino has no reaction policy.

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2 years ago
Translation

In reality it is bet2u betting ... 10,000 euros won but they don't pay ... they no longer reply to emails ... how do I get the money back

Automatic translation:
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2 years ago

Hello sergiodavidde,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hi, my account has been verified for over a year..4 months ago I received 500 euros in 24 hours..I deliberately didn't ask for any bonus euros and I always played by raising everything because I was aware that maybe my money would never be ... they are scammers ... now I always have a withdrawal of 500 euros allowed for 10 days and 10,000 euros of Monopoly on the account

Automatic translation:
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2 years ago

Dear sergiodavidde,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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