The player's withdrawal is delayed for almost 3 weeks. The complaint was closed as unresolved as the casino has no reaction policy.
Bet2U Casino - The player's withdrawal is delayed.
Black points: 124
Amount: €500
Bet2U Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Bet2U Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, on 31.07. made a payout of 500 EUR. This should be paid out in BTC.
So far, I've always been put off that my process is in progress.
In this case, if you deposit EUR 80, there was a free bet of EUR 80. I also used this.
I would be very happy about your help.
Love from
meik
In addition to the EUR 500 that I paid out, I currently have EUR 190 in my acc
Automatic translation:
Public
Public
2 years ago
Hello meik,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Yes, everything is verified.
I won with both free bets and real money bets. I annoy the support every day!
Automatic translation:
Public
Public
2 years ago
Translation
I got an email today that I should re-verify myself via skype. I have no idea why, since I was able to pay out easily almost 2 months ago. I have now sent my skype id to them and am curious how long the response will take
Automatic translation:
Public
Public
2 years ago
Dear meik,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
