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Hello, on 31.07. made a payout of 500 EUR. This should be paid out in BTC.

So far, I've always been put off that my process is in progress.

In this case, if you deposit EUR 80, there was a free bet of EUR 80. I also used this.

I would be very happy about your help.

Love from

meik

In addition to the EUR 500 that I paid out, I currently have EUR 190 in my acc

Hallo, ich habe am 31.07. eine Auszahlung über 500 Eur getätigt. Diese sollte per BTC ausgezahlt werden.

Bisher werde ich immer wieder vertröstet,das mein Vorgang in Bearbeitung ist.

Es gab in diesem Fall, wenn man 80 EUR einzahlt, eine Freiwette über 80 EUR. Diese hab ich auch genutzt.

Über Hilfe von euch würde ich mich sehr freuen..

Lieben Gruss

Meik

Aktuell habe ich zusätzlich zu den 500 EUR, die ich zur Auszahlung gebracht habe, noch weiter 190 EUR in meinem Acc liegen

Hello meik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, everything is verified.

I won with both free bets and real money bets. I annoy the support every day!

Ja, ist alles verifiziert.

Ich habe sowohl mit freiwetten, als auch mit echtgeld wetten gewonnen. Ich nerve den support täglich!

I got an email today that I should re-verify myself via skype. I have no idea why, since I was able to pay out easily almost 2 months ago. I have now sent my skype id to them and am curious how long the response will take

ich habe heute eine mail bekommen, das ich mich neu verifizieren soll via skype. keine ahnung warum, da ich vor knapp 2 monaten ganz einfach auszahlen konnte. ich habe denen jetzt meine skype id geschickt und bin gespannt,wie lange die rückmeldung dauern wird

Dear meik,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.