The player's withdrawal is delayed for almost a month. The complaint was rejected as the casino has no reaction policy.
Bet2U Casino - The player's withdrawal is delayed.
Black points: 139
Amount: €770
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Hello mdeutschmann,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is fully verified and if yes, since when? Is your balance accumulated from real money or did you use any kind of bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick
Thank you for helping me. My account has been fully verified since the day I opened it (03/16/2022). I had previously had 2 payouts (€44 and €218), both of which were carried out.
The money isn't bonus money, I got an email saying I'm getting a 50% free bet if I deposit same day. The free bet will be credited the next day. Up to €100.
I did that, the only bonus requirement was that the free bet must have a minimum odds of 1.8.
I deposited €200 and won (€770).
I was able to have them paid out right away and I did that (the other two previous payouts were completely the same, but it worked smoothly there).
I then lost the free bet that I received the next day.
On May 12th I applied for the payment. 2 weeks later I asked in the live chat and was told that it is in progress and will be carried out soon.
A week later I asked again and they said the same thing.
A few days later I wrote to the support and I got the message that it was forwarded to the responsible department and I would be notified as soon as possible.
After that I asked again in the live chat and was told that payouts in the live chat cannot be carried out and that I will get a notification if something happens.
That's all.
Kind regards, Mark
Automatic translation:
Public
Public
2 years ago
Dear mdeutschmann,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
