The player from Romania had a withdrawal pending since 06/2023 and had never successfully completed a withdrawal. His account was fully verified and he hadn't received any explanation for the withdrawal delay. The player suspected that the casino never paid out winnings. Unfortunately, due to the casino's history of non-cooperation, we were forced to mark the complaint as "unresolved", which negatively impacted the casino's rating. Despite our numerous attempts to mediate, the casino consistently ignored our efforts. We strongly advised against using this casino.
Bet2U Casino - Player’s withdrawal is overdue.
Black points: 240
Amount: €1,200
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I have never managed to make a withdrawal.
Have one pending since 06/2023
Public
Public
8 months ago
Dear ronicolae1973,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
8 months ago
- yes my profile is fully verified.
- no, I haven't been advised of anything. in fact the withdrawal is still pending, but they never had responded to my emails.
- is not related to my account, I think they never pay winnings.
- I do not remember if I played bonuses, but if I remember well, no, I do not.
Public
Public
8 months ago
Dear ronicolae1973,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
