HomeComplaintsBet2U Casino - Player’s withdrawal has been delayed.

Bet2U Casino - Player’s withdrawal has been delayed.

Amount: $160

Bet2U Casino
Safety Index:Very low
Submitted: 05 Nov 2021 | Case closed : 22 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Chile has requested a withdrawal ten days ago. It hasn't been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I have been waiting for my withdrawal for 10 days, I write to the chat and they say that finances will be in charge and they do not give an answer they should disappear this page is pure scam they do not pay I am flat to claim without a solution it is a game page that nobody should play because they are going to scam them

Automatic translation:
Public
Public
2 years ago

Dear Marcelo Andres,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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Public
2 years ago

Dear Marcelo Andres,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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