The player from Italy has been waiting for his withdrawal for more than 2 weeks.The player confirmed he received the payout.
Bet2U Casino - Player’s withdrawal has been delayed.
Amount: €300
Bet2U Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Bet2U Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I requested a withdrawal on August 8, 2021 but after two weeks not only did they not pay, but the customer service just wrote to wait without further reasons. The profile is verified, in the past I have made other withdrawals (the last one in July 2021 of € 100) and they do not contest any violation of the regulation. They just didn't pay
Automatic translation:
Public
Public
3 years ago
Dear adima,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
This morning they paid and sent me an apology email
Automatic translation:
Public
Public
3 years ago
Awesome news, adima. Can we consider this complaint resolved? Do I have your permission to close the case?
Public
Public
3 years ago
Translation
Yes, case closed and thanks for your cooperation
Automatic translation:
Public
Public
3 years ago
Thank you for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
