Bet2U Casino - Player’s withdrawal has been delayed.

Good evening,

it has been almost a month since I made a withdrawal in bet2u website and it was not processed and I did not get any updates on that, could you please help?

I have won one bet and also my freebet was successful and after that I wanted to make a withdrawal.

Also the strange thing is that my withdrawal request seems to be classified as skrill even though I have made a deposit using VISA and I am pretty sure that I made a withdrawal via VISA method aswell. Anytime I contact their livechat or support email they always says the same line: "Your issue has been forwarded to the relevant department. We shall contact you via email as soon as there are any updates."

I would really appreciate your help.

Thank you

Dear Vytautas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the current status of your withdrawal request? Is it marked as pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

My account is fully verified, you can see that in the first screenshot. I have not made any withdrawals, this was my first one. And talking about this withdrawal I am not even sure about the status as it is not displayed, you can just see the date that it was made almost a month ago (March 26th).

I am also adding screenshots of our chat

Dear Vytautas,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.