Bet2U Casino - Player’s withdrawal has been delayed.

Salve,

sono ormai trascorsi più di 17 giorni dalla mia richiesta di prelievo di circa 260 euro, e dopo una dozzina di mail, svariati tentativi alla live chat del sito ottenendo sempre le stesse risposte del tipo " ci scusiamo per il ritardo, la sua richiesta di prelievo non è ancora stata processata", ho deciso un paio di giorni fa di contattare direttamente anche Curacao Antillephone (N.V. 8048/JAZ) all'indirizzo: complaints@gaminglicences.com spiegando nel dettaglio il tutto. Naturalmente non mi hanno ancora risposto e dubito lo faranno perchè sono dei ladri. Vi premetto che usavo questo sportbook di rado ma da circa due anni, in passato mi avevano pagato qualche centinaia di euro, adesso a quanto si rifiutano o meglio inventano scusa per non pagarmi. Ho ovviamente il KYC verificato, tutti i documenti in regola. Il problema è che sono degli scammer. Vi chiedo se potete in qualche modo aiutarmi nel provare a riavere indietro i miei soldi.

Vi ringrazio in anticipo, e sono disposto a fornirvi tutto ciò di necessario per procedere nel tentativo di recupero.

Dear jasonb89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise whether you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Ciao Kristina,

grazie per avermi risposto. Ti ho appena mandato una email con tutti i dettagli.

Distinti saluti.

Thank you very much jasonb89 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, jasonb89,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bet2U Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bet2U Casino Team,

could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear jasonb89,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

If you have not done it yet, I recommend you to contact the gaming authority/file a complaint directly with the regulator. In case you need any help, please contact me at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru