Bet2U Casino - Player’s winnings haven’t been received yet.

He jugado en esta casa de apuestas casi todo el mes, realicé un retiro de 1000 dólares mediante Skrill y se suponía que demoraba 1 hora pero no se hace efectivo y ya han pasado 5 días. Además todavía tengo un saldo de 1017 dólares en la página pero ya no me permite hacer retiros.

Dear joseluisortiz92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hola Kristina,

Muchas gracias por tu respuesta, entonces esperaré a que se cumplan los 14 días y si no tengo respuesta me comunicaré nuevamente con ustedes.

Dear joseluisortiz92,

Have you received your withdrawal from the casino yet?

Hola Kristina, te comento que cancelé el retiro por que me recomendaron que no haga retiros superiores al ingreso que realicé. Yo ingresé 300 dólares en esta casa de apuestas, entonces procedí a realizar un retiro de 250 dólares con fecha 21 de marzo. Una vez realizado este retiro me comuniqué con el departamento de soporte y ellos me respondieron el día 23 con el siguiente mensaje:

Dear Customer, Thank you for contacting us. The withdrawal is being processed by our financial team and the funds will be sent as soon as the processing is completed. We apologize for the delay in the processing of the withdrawal.

Desde esa fecha no he tenido respuesta ni tampoco me han hecho el retiro. ¿Cómo podrían ayudarme?

Dear joseluisortiz92,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.