The player from Italy had waited two months for a withdrawal of winnings that were approved on April 15th. Frustrated by the delays and advertisements, he closed his account but still had not received the funds. The Complaints Team was unable to resolve the issue due to the casino's "No Reaction Policy" and lack of cooperation. The complaint was closed as unresolved, affecting the casino's overall rating. The player was advised to avoid Bet2U Casino.
Bet2U Casino - Player's approved withdrawal is delayed.
Black points: 80
Amount: €249
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
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1 month ago
Dear alfonsodavino87,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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1 month ago
Translation
Hi, yes I last received winnings 5 years ago but they adopt the usual tactic of many other sites i.e. they wait to approve your withdrawal to let you play the money again. In fact, I had only managed to withdraw a few hundred euros against much larger winnings, due to my obstinacy in wanting to wait and request several times. Only this time they also approved the withdrawal request but the money never arrived. I also contacted the so-called Curacao company that gave them the license but no response as well as for the Evolution casino platform that they use for live gaming. I have never received a response, so much so that out of obstinacy I wrote them on LinkedIn, commenting on some posts denouncing the fact. Do you know how it all ended? linkedin blocked me saying that the comment was against their spirit. Unfortunately, even the postal police and the monopoly agency never responded to me, perhaps outclassed by work. But I have reported many sites similar to bet2u. The last thing that is very serious for me is that they also circumvent the rules of responsible gaming in the sense that even if the bank has blocked you from paying into gambling sites, on this and other sites you are able to pay and unfortunately it is a cesspool. I heard this from some player in chat. I appreciate your response and effort
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1 month ago
Translation
If you have any way of getting the money credited to me, I will be happy to share it with you and contribute to your cause
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1 month ago
Dear alfonsodavino87,
Thank you for your email. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
