The player from Italy was charged fees on his deposits. We closed the complaint because the player stopped responding.
Bet24Star Casino - Player was charged deposit fees.
Amount: €10
Bet24Star Casino
Safety Index:LowSafety Index
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4.7
Bet24Star Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi, in November 2022 until a few days ago I played at the Bet24star casino depositing 10 euros each time. These 10 euros each time was more and more. Customer support said they would check but meanwhile time passed and the commissions or exchange rates increased more and more. But the strangest thing is that their payment provider was never the same but changed often. And their terms and conditions aren't as transparent as they should be. A few days ago my VIP manager told me that the finance department had told her that it was my bank that applied the commissions while this is absolutely not true. I sent all the bank statements but nothing to do. The fact remains that as soon as I said I wanted to close the account they closed it immediately without any problem. Which is then not closed but blocked because if one wants to reopen it, just contact customer service and they will reopen it without problems. I say this because I have seen it myself. Concluding from November 21, 2022 until the other day, doing the calculations, I found myself with a lot of money less. I am sending you screenshots of transactions made with different payment providers that have applied commissions. Thanks for the attention.
Automatic translation:
Public
Public
1 year ago
Dear papabenzola,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that if an intermediary bank deducts funds using an exchange rate even if both accounts (bank vs. casino) are held in the same currency, there's not much we can do. I wish I could be of more help but we are usually powerless in negotiating issues with deposit and withdrawal fee cases. Have you contacted casino support and asked for possible compensation due to the deposit fees?
Please let me know if there's any other issue that we could try to help you with, otherwise, I will be forced to reject your complaint. Looking forward to hearing from you.
Best regards,
Tomas
