The player from India had complained about a delayed withdrawal request. Despite the casino's policy of processing withdrawals within 48 hours, the player's request remained unprocessed after seven weeks. The player had also mentioned that their KYC verification was complete and they were using a crypto method for withdrawal, which typically didn't require 14 days for processing. The player had also raised concerns about the finance team's lack of response. We had extended the complaint's resolution timer by 7 days, but due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Bet24-7 Casino - Player’s withdrawal has been delayed.
Amount: $110
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
I was placed withdrawal 3 days ago still not processed by the finance team , no solution received from customer care. So I sent multiple emails to finance team but their were also no revert and one email from their side. Worst experience I got . I think they are doing fraud with us . please don't deposit and play on this site. I lost my fund, please don't do like me.
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1 year ago
Dear santoshpitale93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
My kyc is fully verified and Max withdrawal time is only 48 hours now almost 7 week completed. My withdrawal method is crypto ,so I don't think crypto method need 14 days to process it. Most important finance team not responding to my email
