Bet1000 Casino - Withdrawal of player's winnings has been delayed.

I created a withdrawal request, before that a long verification process took place. I think I will never get paid, the support service works terribly, they respond monotonously, they refer to technical problems, because of which they will not be able to process the withdrawal of money.

Dear gerardslev85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi. I have completed the KYC verification. I would like to leave my complaint for consideration. I am asking for your help in solving the problem of withdrawing my money. Thanks for the help

Dear gerardslev85,

Have you received your withdrawal from the casino yet?

I never received my withdrawal

I received such an email, I am sending you a screenshot, and now I cannot log in to my account

Thank you for your reply, gerardslev85. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation regarding the blocked account? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have not received any payments from the casino before. My winnings were without an active bonus. I received an explanation that they have problems accessing the site from customers and problems paying customers due to a technical malfunction of the website

You have posted information that bet1000 does not accept new users. As far as I understand, they're just not going to pay the old players

Thank you very much, gerardslev85, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, gerardslev85!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I received an email notification that bet1000 has closed the casino. They ask me to upload a document to start the withdrawal procedure. Access to the account is closed, they do not allow you to log in to the account, I pre-uploaded all the necessary documents and they were successfully confirmed

OWNERSG International N.V ))))) I searched a bit for information about this owner. apparently, this is a normal practice - to create a casino, work a little, and then they don't pay people money, law enforcement agencies should be interested in them

gerardslev85, we are aware of the issue with the casino's closure. Unfortunately, they have not responded to the complaint from another player, but good news is that this player's funds were paid out. I hope that the result of your complaint will be the same, however, I cannot guarantee anything.

Please, let me know if you will receive more information from the casino regarding your verification and payout process.

If you know about the problem with the casino, then this is the owner. why give them a rating? advertise? They cheat people and break the law

I additionally filed a complaint with the regulatory authority that issued them a license and contacted the police

As soon as we have learnt about the casino's closure, we have marked it in our review.

It happened about a week or two ago.

Also, please, redirect the message that you have sent to the Authority to my e-mail: pavel.k@casino.guru. We will need it in case the casino does not respond and you do not receive your funds, so we close it with the classification "Waiting for the regulator's decision".

I have received my withdrawal

Dear gerardslev85,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team