The player from Norway had been unable to withdraw his winnings due to a dispute with the casino over the acceptability of his passport picture. Despite the passport picture having been marked as accepted on the player's end, the casino had still been in disagreement. This issue had been ongoing since October 23rd. However, the issue had been resolved successfully when the casino finally paid out the player's winnings. We had subsequently marked the complaint as 'resolved' in our system.
Bet1000 Casino - Withdrawal delayed due to identification issue.
Amount: 6,000 kr
Bet1000 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
They're not paying out.. they claim not to approve of my passport picture, but it's marked as accepted on my end. I've sent over 10 pictures to them. I've been dealing with this withdrawal issue which they've canceled since October 23rd.
Automatic translation:
Public
Public
6 months ago
Dear rikke007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that unsuccessful passport verification seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
6 months ago
Translation
Hello. Then it has worked out...Bet1000 has finally paid out the money..
Automatic translation:
Public
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6 months ago
Dear rikke007,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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