The player from Bulgaria has been facing issues with their withdrawal via bank transfer. They completed their verification process but all their withdrawal attempts were returned back to his casino account. The player confirmed the withdrawal was successful.
Bet1000 Casino - Withdrawal attempts by player are not successful.
Amount: 1,000 лв
Bet1000 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited 700 BGN and then made a total of 1700 BGN. I had a lot of trouble since I requested a bank transfer for the withdrawal. I completed their VERIFICATION process. I successfully did it, but my money was returned to my account. Then I submitted a 1000 BGN but got returned again. They told me everything was fine, just to initiate the transfer with a BG IBAN. It is already the 4th day and there is no one to respond! They stopped answering. I am waiting for their upcoming excuse to see if the money will come or I will lodge a complaint with the corresponding institution. At least they should return the money I deposited if they are not going to pay because it's 700-800 BGN.
Automatic translation:
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1 year ago
Dear icakaivanov,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why your withdrawal attempts keep failing? Is it an internal casino system issue, or it’s related to your account only? Please understand, without verifying your account, you won’t be entitled to any withdrawals.
When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Sensitive attachment
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1 year ago
Translation
Of course, everything is confirmed, I requested a withdrawal, the money is not in the account, nor in my account. 4 days already
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1 year ago
Hi everyone,
we are happy to hear that the player's complaint has been resolved.
The delay in the withdrawal was due to a foreign bank account provided by the user for the withdrawal. We then asked the user to provide another bank account for his withdrawal, after which the withdrawal was processed accordingly.
Best regards,
bet1000
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1 year ago
Dear icakaivanov,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Bet1000 Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
