The player from India requested a withdrawal on November 3rd, but the status is still 'pending'. Despite the casino's 7-day timeframe for withdrawals, it has been longer than that, and the casino support has not given a response. The complaint was resolved as the player got paid out.
Bet1000 Casino - Player's withdrawal request is delayed.
Amount: $154
Bet1000 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
My account was fully verified.
I have create a withdrawal request on 3 Nov but still showing in 'pending' status
A casino support agent not giving me a response
They're unable to reply to my mail
The time mentioned on the site 7 Days
7+ days have been completed
Please help me
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11 months ago
Hello Sunil3139,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet1000 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Account was Fully kyc verified. Also take a successful withdrawal money in my crypto account.
Haven't any bonus in my account.
Also they're rejected my 3 previous request without any reason also take 5 days for per withdrawal request.
I have sent a lot of mail they're give me answer 'cancel your withdraw request.'
This is not good because time frame has been over.
If I cancel this request they need more 7+ days.
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11 months ago
Thanks, Casino Guru, today I finally got my money in my crypto wallet.🙏
I recommend never playing at fraudulent casinos that look like Bet1000.
They are not able to respond on time. Lack of live chat option and no help to customer
I was asked to cancel the removal request
Withdrawal time is 7 days, but I have sent over 100 emails; They are 16-17 days after completed request.
Also, it took 10+ days for my first withdrawal request.
Please take action against🙏🙏
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11 months ago
Dear Sunil3139,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
