Bet1000 Casino - Player’s withdrawal is significantly delayed.

Hi Casino Guru

Been strugling with withdraw on Bet1000

My withdraw have been pending for 10 days.

The reply from Bet1000:

» For large winnings we have to check with the providers that the winnings is correct»

I have sent in all documents and got my KYC approved.

Think its really weird that a Casino and sports casino have to wait 10 days for a reply on a casino session.

Bet1000 have told me to wait for the results from the providers.

Hope casino guru can help me speed this up. Never experience anything like it!

The live support have been amazing! Helped with the KYC and told me not to worry with the withdraw will come. But after 10 days you Get worried.

Hello Chrizi1992,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet1000 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you very much for taking the time to look into my case with Bet1000.

I found this casino through Casino Guru. Trust only good ratings from you. So 7.2 I felt was reasonably safe. I had a desire for a casino with football, so I decided on Bet1000.

I completed my KYC 2 days later and contacted support so I could submit everything required to complete KYC.

It is real money and not something through bonus money. Never dare to play with bonus money too much T&C around it.

I have had a lot of dialogue with live agents who have been very nice and helpful. But they can't do anything but ask me to wait for a response from the game providers.

It is my first withdrawal, but as it has taken 11 days for a response from a game provider. Then I thought it was extremely strange and felt like getting expert help from you.

I hope you can help me, I would really appreciate it

Hi Nick!

Some news from my case:

25.11 / I got this response from Bet1000

Hi Christoffer,

I would like to inform you that we still have not received any reply from the provider. However, we have now approved your withdrawal as you should not be the one waiting for your winnings due to the provider's delay in getting back to us.

I have still not reccived any funds to My account. But bank transfer can be anywhere around 1-5 days. So hope the funds will show up soon.

on my transacation history on Bet1000 i cant see that they have completed it.

Hope to hear from you soon, Nick 🙂

Will update you if the funds show up next week.

Hello Chrizi1992,

Glad to hear the great news. I will set the timer on you now until there will be any update regarding the payment.

Dear Chrizi1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Casino Guru

Bet1000 used way over a month with the withdraw.

The last message was that they completed the withdraw.

5 days later it showed up back in My game account on the site.

The casino always have some kind of trouble with the withdraw.

In the start they told me to wait for vertification on slots games.

NEVER got any response to that!

The casino will leave you waiting waiting waiting sp you end up gambling it away.

Used 1 month on this casino and lost my 45.000 NOK

Cant understand how the casino can behave like this. They dont deserve 7.2 rating. Always felt safe with casino guru rating. But this casino clearly wont pay when u win over 10.000 NOK.

Do I understand it correctly that you have no longer balance to withdraw from the casino?

Dear Chrizi1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.