Bet1000 Casino - Player's withdrawal attempt unfulfilled due to casino closure.

Hello. The casino won't withdraw my money for more than two months. I have successfully passed the verification. and issued a withdrawal request. But the casino never withdrew my funds. It is impossible to contact them, I have written many emails to which I have not received answers. Very rarely, when it was possible to connect with them in the chat, the employee Dimitar said only that he was checking something and that the funds would be paid. Unfortunately, I never received my funds from their casino. And recently I received a letter from them that they are closing, and that I have to log in and issue a withdrawal request from their casino. and I can't log in to my account either, to my questions why I can't log in, the only answer is that they have technical problems. Please help me get my money

Dear Jenniferrrr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We'll contact the casino and try to help but before we do, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I have never had a successful withdrawal. NO my funds are real. They do not respond to my emails or chat at all. I think they decided to appropriate my money

Thank you very much, Jenniferrrr, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Jenniferrrr for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bet1000 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jenniferrrr, according to the information from the casino site the casino has closed. I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. We believe that all outstanding withdrawals should be honored therefore we recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter