The player from Bulgaria had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received by that time. The Complaints Team had advised the player that it was normal for withdrawals to take a few days or even weeks to process and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. The player later informed the team that his issue had been resolved. Consequently, the Complaints Team closed the complaint.
Bet1000 Casino - Player’s winnings haven’t been received yet.
Amount: 10,000 лв
Bet1000 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Last week, I decided to give bet1000 a try. I used their 250% bonus, which required me to wager 6000 levs. While playing the game Lion Gems, I hit the jackpot with a 3 lev stake. After meeting the bonus wagering requirements, I have been attempting to withdraw my winnings. Initially, I had a problem with the account verification, which I managed to resolve. Even though my account is now verified, my withdrawal requests continue to be denied. I was told that my requests exceeded the daily limit, but even when I tried with smaller amounts, I was still denied. The live chat informed me that I can't withdraw to a Revolutr IBAN and should use a Bulgarian one instead. Now, I'm trying to withdraw using a Bulgarian account, but my requests are still being denied. Today, they responded saying they are checking the games and bets I've made. It's starting to feel like they are deliberately slowing down the process or finding ways not to pay me my winnings. It's already been a week.
Automatic translation:
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1 year ago
Dear stoyanc93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The case was resolved, please close the complaint.
Automatic translation:
Public
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1 year ago
Dear stoyanc93,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
