HomeComplaintsBet1000 Casino - Player’s winnings haven’t been received yet.

Bet1000 Casino - Player’s winnings haven’t been received yet.

Amount: 10,000 лв

Bet1000 Casino
Safety Index:Below average
Submitted: 27 Oct 2023 | Resolved : 02 Nov 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

6 months ago

The player from Bulgaria had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received by that time. The Complaints Team had advised the player that it was normal for withdrawals to take a few days or even weeks to process and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. The player later informed the team that his issue had been resolved. Consequently, the Complaints Team closed the complaint.

Public
Public
6 months ago
Translation

Last week, I decided to give bet1000 a try. I used their 250% bonus, which required me to wager 6000 levs. While playing the game Lion Gems, I hit the jackpot with a 3 lev stake. After meeting the bonus wagering requirements, I have been attempting to withdraw my winnings. Initially, I had a problem with the account verification, which I managed to resolve. Even though my account is now verified, my withdrawal requests continue to be denied. I was told that my requests exceeded the daily limit, but even when I tried with smaller amounts, I was still denied. The live chat informed me that I can't withdraw to a Revolutr IBAN and should use a Bulgarian one instead. Now, I'm trying to withdraw using a Bulgarian account, but my requests are still being denied. Today, they responded saying they are checking the games and bets I've made. It's starting to feel like they are deliberately slowing down the process or finding ways not to pay me my winnings. It's already been a week.

Automatic translation:
Public
Public
6 months ago

Dear stoyanc93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
Public
6 months ago
Translation

The case was resolved, please close the complaint.

Automatic translation:
Public
Public
6 months ago

Dear stoyanc93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news