Bet1000 Casino - Player's inability to withdraw and lack of support response.

I would like to lodge a complaint about the casino where I registered on 18.08.23. Basically, the situation is that I made a deposit and wanted to withdraw funds, but it turns out that it is impossible to do so by the same method that the deposit was made, specifically with methods like VISA and MASTERCARD. In general, I realized that I could withdraw via cryptocurrency but here too it was not that simple. In order to withdraw to a crypto wallet, it is also necessary to first make a deposit from crypto and only after that will a withdrawal probably be available. But here too, I ran into a problem. The thing is, I wanted to credit my account via USDT, and while I have a wallet address, there are simply no networks through which this operation will be conducted! What's even stranger is that there is no live chat feature on the site. There is a chat icon, but if you try to write, you just can't because all day long the operators are supposedly busy- quite ridiculous! So then I tried writing to their email address, support@bet1000support.com, which is listed in the contacts, but alas I did not receive a single response the entire day! I also tried calling their contact number, tel: +442034049590, but no one answers or returns calls. Essentially, in one word, it is unclear what sort of misconduct is occuring at this casino. None of the three forms of contact responded. A rather peculiar casino indeed!

Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account already verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, I was not informed about this, and how?? If only today I received an answer from them saying that I can order a payment by bank transfer, I filled out a questionnaire but they do not have this method, it would be good if I could see the network when depositing and withdrawing funds with the USDT (ERC20) payment system there is, but the network that their payment method is subject to is not there, I already wrote let them indicate through which network you can make a deposit and the withdrawal is still silent. You probably know what a network is in cryptocurrency.

If I now enter a network when withdrawing cryptocurrency from the Binance platform and their USDT does not support one or another network, I will simply lose my USDT on the Binance platform, because when you enter the address to which the withdrawal will be made, there must be a network and this network must match as on the platform where I will withdraw USDT, in my case it is Binance and also this network must match that platform and this is this casino, then the transfers will be successful, and so it turns out I can’t deposit funds to the casino through cryptocurrency, since there is no network through which this operation will pass . In addition, on their other methods that are associated with cryptocurrency, such as BTC, they generally do not even have an address that needs to be inserted on another platform. Strange suspicious casino. Here I am waiting for their answers and I don’t know what and when they will answer from them the answer was still early in the morning at 7:42. That's all (((there were no more answers from their side, although I sent them a lot of letters.

What kind of casino is this in general, in which there is no live chat, they don’t pick up the phone, they don’t call back, their withdrawal methods work incorrectly because some don’t have an address, others have an address but there is no network !!!! Horror is just terrible!!! I have been playing in online casinos since 2015 and for 8 years I have not seen a single site that would not be there, well, just nothing, you can’t get an answer on the phone!

Is it normal if you receive one letter in response every 24 hours, this is how many days you can write in order to come to some kind of solution to this problem.

The only letter that I received, they wrote to me that I can order a bank transfer for the withdrawal of funds, the bank personally will not do this, I wrote to them saying that if they want to do it themselves, then let them do it. I indicated all the necessary information for such a conclusion. Because personally, I can’t even submit a request for such a withdrawal at the casino, since I personally don’t have such an option at the casino

Understand correctly and me that I will not refuse to make a deposit from a crypto-wallet, I am ready despite the fact that I already have 5000 UAH on my balance. It’s just that everything is set up so that such a deposit or withdrawal can lead to the loss of USDT. At any casino, when withdrawing or depositing, there is always a network through which debited USDT will go and, God forbid, they simply will not arrive despite the fact that you enter the address of this wallet

Here are the pitfalls here, and to the question of which networks the payment system, for example USDT, will support on their website, I’m still waiting for an answer, despite the fact that I asked this question at 7:48 Kyiv time and at the moment it’s 17:25 and the answer no home!! Because they have to write to the email address and the answers from there are how to write to them within 24 hours, but otherwise you just can’t find out anything, since there is no live online chat, there is only an icon that it supposedly is.

I’ll wait until tomorrow to see what they will answer, and if I don’t see anything worthwhile from them in their answers, then in this case I will do everything as intelligibly as possible to show them what the catch is when withdrawing and entering through the crypt. And what exactly is missing there and they won’t be able to get out

Because everything is so cunningly faked there that today it is impossible to withdraw or make a deposit through a crypt there, so that without the risk of doing such an operation and not losing your savings

You yourself create an account with them and try to formally make a deposit through USDT (ERC20) and you will understand what I am writing about there will not be a network supported by this payment system, because it can be networks such as BEP20, TRC20 ERC20 and many others, and if I purely assume that it could be a TRC20 network, I scan the address, paste it on the Binance platform, also choose the same supposed TRC20 network, make confirmations on binance and that’s all, and there’s already a risk if this payment system did not support the TRC20 network at the casino, then my USDT which I confirmed the write-off, they will disappear no one knows where! Something like that!!!

This casino does not respond at all! A day has passed after I wrote a letter to the address indicated on the casino, but there is no answer! What am I supposed to do??? Is this a normal situation? I don’t understand what to do and how to withdraw my winnings of 5,000 thousand UAH from this casino. It is impossible to get an answer in which case there is a phone number, it is impossible to get through. There is an email address where you can write to the mail, too, they do not answer. Online chat is not working!!! And how should I feel as a player that this is a normal casino?? Alas, I don't think so at the moment.

Look, there is no address for replenishment, I choose various payment methods for my address for deposit no !!! No network either! Here is a screenshot and how can I replenish the deposit using cryptocurrencies on this site or withdraw it from here.

Well and how to me to make it?? This is fine??? And they are silent as there are no answers and never happened!!!

The second day is going on and I don’t know how I should be in this situation, for 48 hours I can’t draw a conclusion because it’s simply not realistic to do how I can withdraw them to a crypto wallet if I can’t make a replenishment make a deposit of addresses for replenishment even there is no talking at all already for the network itself

Dear casino guru, take a close look at the screenshots that I will send now and you yourself will understand what I am writing to you about, that this casino deliberately did everything so that I could not replenish my account through the crypt and withdraw through it, I think that the payment method is such as MASTERCARD was also not accidentally removed from the site. In the screenshots, I highlighted where there is no address for the deposit, they simply do not exist !!! Empty windows! Speaking for the network itself, for 33 hours I have been waiting for any answer from them, they are silent and do not get in touch !!

As you can see, the address for the deposit is only on USDT(ERC20) but there is no network that this payment system can support.

And I didn’t particularly like the title of the complaint itself, it should have been written much more severely, approximately what they deserve. Well, this casino is kind of incomprehensible. There is no connection, there is none. And how do they work then how the players withdraw their winnings.

I threw off the documents for verification, although they didn’t ask for anything, the files were rejected, I still don’t know the reasons, all this continues to more and more suggest that it’s just not clear what kind of casino. I play a lot where everywhere verification passed without problems, but I don’t even understand what they didn’t like. The photos are legible, absolutely everything and the entire list that you need everything has been uploaded. I just don't have the strength to endure this mess!

They also answered my messages with regards to those screenshots that are circled where they do not have addresses for deposit. And you know what they answered, so that I would insert my withdrawal address there, well, not morons !! If I make a deposit with them through one or another crypto wallet method, they must provide an address for the deposit and they just write whatever comes into their head. In a word, I just got it !!!!!

Here are the rejected documents verification did not pass. And now I will show you the pictures that I uploaded for this verification.

And what's wrong with these photos? Everything is visible, everything is readable, but these files were rejected and verification failed.

I have uploaded the entire list of documents that were requested in the verification section. There was no photo with a passport in hand, but I already uploaded it additionally

Today I received an answer to my question about why verification was rejected. I am sending you a screenshot of the answer, if you carefully read it, you will see that I ask one question and the answer has nothing to do with what I wrote.

And like this, with one text, they answered all the letters that I sent in the last 24 hours

Here are the answers that I get in response to say that something is underdeveloped !!!! I sent them a video where it is clearly stated that there is no cryptoader in the Bitcoin cash payment method, I will show them the video and they write me back for a deposit, insert yours!!!! Well, I just don’t know how else to call these, I’m already writing to the Binance platform, explaining the situation there, uploading a video, and the operator of the Binance platform answers me that I explain everything correctly. In general, I'm uploading a video to you now and sending you the answer that I received from those not adequate!!!!!

I have a feeling that a bot answers me to my letters and not a living person, otherwise I don’t understand how my video in which I show them that there is no address for replenishment, they answer me with their own!!!! This is just nonsense!! I already write to the Binance platform and they answer me that I answer them correctly that there is no address for the deposit for the Bitcoin cash payment method !! I will also try to upload a video to you as well as throw off their answer to my video, you look and you will understand that they are just writing nonsense!!!

This is their answer to the fact that I explain to them that there is no address for the deposit here, and don’t think this section is not for withdrawal from their site, this is what is visible for the deposit, I’m just trying to upload a video to you here, it’s large and therefore it doesn’t load.

I still see that there is one method with a deposit address, which is USDT(ERC20)!! But since I use the Binance platform, the minimum withdrawal on the Binance platform is 50 USDT + a commission of almost 5% of the withdrawal, and of course I didn’t want to endure such a deposit, but I see that there is no other way out !! All other methods of payment systems are simply empty without addresses for replenishment. I won’t even be surprised if, after replenishment, this USDT (ERC20) method also disappears somewhere and again after which I won’t be able to make a withdrawal, and such a scenario is very high. I think that you have already understood that the withdrawal is possible only to those payment systems from which there was a replenishment. Perhaps earlier there was a method to a bank card, for withdrawal, but after playing it disappeared, if the situation is similar to the USDT method, then I won’t be particularly surprised.

Thank you very much, matrosov033, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Nevertheless, I want to emphasize that sending over 20 messages within a span of two days is completely inappropriate. Rather than aiding us in the process, it actually hinders it, as we must read through the messages as if they were a journal. It's important to recognize that we are currently managing more than 800 complaints simultaneously, so I kindly request that you avoid sending us frequent updates every few hours. Your cooperation is greatly valued.

No more power!!!!! 😡😡Today I continued the game there and decided to upload the documents to the account verification section again, uploaded the documents again and also uploaded another bank statement by taking a screenshot where you can see two payments on their website, as well as all my passport data. But here again they rejected my documents!!!!!

SOS!! SOS!!! SOS!!!

I don’t know what to do anymore and what to think, past the verification section, I sent them an email to this address support@bet1000support.com as well as passport documents + driver’s license + extract + registration place in the passport !!! I don't understand what they need! For 8 years playing in an online casino, I learned how to take selfies and pass verification everywhere!! They do it on purpose, I can show you again the list that I uploaded. They are bastards!! They just don't have the strength!

Pavel please help me. This casino deliberately removed many addresses for making a deposit, and they include fools like I should insert the address for depositing on my account. I have already found a way to deposit these funds and withdraw them using the same method, but the problem is that they are not adequate!!! By the way, today I found a complaint about them from a player in it, the same actions as mine! From one to one, inadequate answers + once not earlier than from 24 hours to 36 hours, too, there the player writes that verification is not allowed to pass !! Maybe you will still affect them, I believe in you!!!

Hello, matrosov033!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Yes, that's right, let them answer why they reject documents, do not allow verification. I just found a complaint about this site on another forum where the player has everything the same, it’s not clear what the answer is, even the player gives an example where the crypto address is exactly the same as mine. I would have recklessly deposited funds the way they should be deposited if this casino rejects my documents for the second time, and when asked to answer what exactly is wrong, they simply remain silent without giving any reason for such actions.

Here I received an answer, the first completely understandable text, but I didn’t really like what they answered, because I provided them with a passport in front of the second and third pages. And also threw off an extract from the bank where information is indicated that converges both with the address of residence and with personal data that is in the passport and in the screenshot in this statement, even in which 2 transactions are indicated in their direction. I'm a little shocked, in general, I sent them 5 videos explaining everything that was probably needed.

Hi everyone,

dear matrosov033, as previously explained by our support team as well as by the CasinoGuru Agent, we strive to provide our players as many deposit and withdrawal options as possible. However, there are certain limitations as to which withdrawal methods we can provide for which countries. At this point, withdrawals to credit cards are not possible for users from Ukraine. However, we have several other withdrawal methods available, including bank transfer, many crypto currencies as well as different e-wallets.

In regards to the issues you are mentioning for crypto withdrawals: it clearly shows that USDT is on ERC-20.This is even visible in the screenshot which you have uploaded.

Now, in regards to your uploaded documents, we have certain requirements which documents we can accept and which documents we cannot accept. This also includes that documents must not be older than a certain amount of years. One of the documents that you uploaded seems to have expired long ago and has a picture of a child on it. For obvious reasons, we are not able to accept such documents.

Moreover, as already mentioned by Petronela, there is absolute no need to send this amount of messages as it does not help to resolve any issues quicker. Within an hour you have opened more than 20 support tickets with our team and sent additional messages every few minutes. It is impossible to efficiently resolve any issues you might have if you send new messages every few minutes on all different support channels.

Kind regards,

bet1000

Well, in the photo, my photo, which, as you put it, was taken as a child in 2008 when I was 16 years old, but you see perfectly that on the second, or rather on the third page, there is a passport photo that I injected at 25 years old and there I look like now. In addition, Bet1000, as you write, the term has expired long ago or something like that.

Firstly, the passport is valid and has no expiration date!!! Secondly, you were taken a picture with a bank statement in which there is a payment on your website 2 times and there is also information on the card when it was received and on what document, all personal data match those in my passport document, the card was issued 2022. Don't think about it! And everyone, including you, knows very well that in Ukraine there are two types of document, it’s like I have a passport, and there is also an ID card in plastic, which definitely has an expiration date. And the fact that you didn’t like the photo of the first page, well, excuse me. In such a passport, upon receipt of a passport at the age of 16, a photograph is taken then at the age of 25, and at the age of 45, but at 45 it is still too early for me to paste the photo there, nevertheless, for you, especially personally, I will now make another bank statement where the information on the most card when it was issued and also there will be all the passport data, absolutely everything, namely the full name where and by whom the passport was received by whom issued, etc. also a registration, and if you are not so stupid, you should understand that the passport is valid, and I advise you can also check my sent videos of the passport in hand with a passport where I hold a passport in my hands with another photo that was taken at the age of 25 and there are also a couple of videos there.

If you can’t see the photo of the Bet1000 bookmaker, I’ll send it to you here, now it will appear, and in 5 minutes there will be a screen from the banking about the date when the bank card was issued, which, by the way, is even registered and once again I repeat all the personal data will match

Dear Bet1000 bookmaker, as well as casino gurus, look at my passport document 2.3 pages there is all the information and compare this data with a bank statement, and also pay attention to the photo of the driver's license that I received in 2014 and which is valid until 2044.

I think that Bet1000 simply does not want to confirm documents in this way, all documents are valid, both my passport of a citizen of Ukraine and a driver's license (rights), which also have everything you need.

Dear Bet1000 I found a friend on the forum where a 1v1 player is facing all the same difficulties as me!! I can also show here that posted complaint about your site, I already made a post there between myself and the person who found himself in the same situation as me. And it’s not worth saying that the passport is not relevant there, or something else, I recently passed verification at the Kosmolot casino, updated the data, so to speak, and wherever I go through it, everything is always fine with me, you are the first who creates such obstacles for me. All my data match both in my passport, in my banking card and also in my driver's license.

Here is a casino guru, I will show you what your colleagues on another platform answered me on this Bet1000 bookmaker

Here you are!!

Such as this office will tell this or that that they don’t like something for the sole purpose of not making a withdrawal to the player.

But I will find them if, after reading the above, they will continue to pretend that they do not see that all the documents are fake.

Since you refuse to pass verification, in this case I will be forced to write a statement to law enforcement agencies on the fact of FRAUD art. 190. of the Criminal Code of the Betting Company, is engaged in deception. Your deception lies in the fact that, in case of winning, your site prevents the withdrawal of funds. On my part, there were no violations of the rules and conditions on your web resource, I uploaded all the necessary documents for the withdrawal. Your Bet1000 bookmaker refuses me to pass verification, referring to the fact that you did not like the photo in the document, you wrote that the passport is expired. Your organization is doing all the things that FRAUDERS usually do!! In addition, you require additional documents, for what? And for what purpose I do not understand, all my previously uploaded documents have a wet seal and each document is 100% valid

In principle, there is nothing to be surprised at here! Any organization that earns by deception, FRAUD will always and constantly look for any excuses to get hold of other people's money by deception.

Consequences, for your site in

in case of refusal to return the winnings !!

Since I have suspicions that your web resource is BC. Bet1000, under the guise of a gambling business, is engaged in fraud, to one degree or another. Since gambling business is allowed in Ukraine by the jurisdiction of my country, at the state level, I will write a statement to the law enforcement agencies, the evidence is enough to consider your web resource as a bookmaker. Bet1000 is a Cheat and FRAUD organization! After I write an application to Mono Bank, an application will be sent where your web resource address will be indicated to the employee of this financial institution, and specifically what is BC. Bet1000 site is a FRAUD, just a reminder that I have charges on your site. In general, after all the evidence collected, I think after the court order, your organization is the BC website. Bet1000 will be blocked, by the Cyber Police, in the Internet space on the territory of Ukraine.

I also want to remind you that your organization, under the guise of activity of Bookmakers, collects personal data of citizens of Ukraine, supposedly for the purpose of passing verification, in fact, you take possession of the documents but at the same time do not allow users of your wab resource to pass verification for withdrawal of funds , coming up with all sorts of versions that are not justified by anything on your part.

Now I also want to inform you that if I do not receive my withdrawal of funds, the amount of UAH 8,000, I will be forced to contact the regulator that issued you a license to operate the Betting Office! I will provide all the facts of the factor that you are violating the Terms and Conditions of the regulator that issued the license to you. I always and everywhere pass KYC without any problems, your organization does not allow me to pass only in the fact that your website is engaged in FRAUD activity, which does not correspond to those Betting companies where I also spend time making bets.

If, however, you do not consider yourself a FRAUD ORGANIZATION, give an answer, what document would you like to see? What else do you need to verify my account.

Besite!!!! I am an honest player, and I do not violate the rules and conditions anywhere, while I always and everywhere go through this procedure, you are the first who write me such statements that you didn’t like something in the passport on the first page.

This is ridiculous! I was 17 when I got my passport! The date of receipt of the passport is indicated on the second page. At the very bottom, the date of receipt: 04/01/2008. and you want me to look like the first photo there?? But for this, a second photograph is taken at the age of 25, which is there !!! If it were not there, the passport would not be valid!! In my case, there is a second photo. And besides, in the screenshot from the banking of my card, the passport data converge completely, if the passport were not valid, then in this case I would not be able to pass verification at the bank institution. But all the data of the questionnaire converge.

In general, I still have those passports, which indicate that I am the owner of the vehicle, the car was purchased in 2020, this information is indicated there. It indicates exactly when the vehicle (car) was registered to me, the document contains all the information where and on what date the re-registration was.

Bet1000 Will this document suit you?? It seems to me that I have already downloaded and owned everything that can verify my account on your platform

matrosov033, could you, please, send the video where you show that your passport contains both photos to my e-mail: pavel.k@casino.guru?

Yes, of course I’ll do it right now, although I think I sent it to you earlier. I'll give you 3 minutes now

I sent, and am also sending the second video in which I also uploaded them earlier, and there I also show that there are two photos, maybe they didn’t see that video, I don’t know

bet1000 casino team, after a little research and checking player's videos I have learnt that old Ukrainian passports do not have an expiration date. They are kept valid by gluing in photos at the age of 25 and 45 years. This way, there is an older photo of the player as well as the one made recently. Therefore, it is clear that the player's documents are authentic and correct. If you still decline to accept them, let us know which documents will be enough to pass the verification!

Hello everyone,

the player's document with the recent picture has already been verified, and we have just sent him another confirmation about this.

Nonetheless, this does not change the fact that certain withdrawal methods are not available for certain countries, and this included withdrawals to credit cards for Ukrainian players. The user has the option to withdraw through 7 different crypto currencies as well as other options such as bank transfer, Payz, AstroPay or Mifinity.

Furthermore, the players keeps complaining about issues with crypto deposits and withdrawals and missing necessary information. However, all the necessary information is there. I am attaching a screenshot of USDT withdrawals which clearly shows that it is ERC20 (the player mentioned USDT in one of his comments above). Nevertheless, as it seems that the user is not very familiar with the use of cryptocurrencies, we would recommend him to choose another withdrawal option to avoid any issues.

Moreover, dear matrosov033, as previously mentioned, there is absolutely no need to send this amount of support requests on a daily basis as this only delays the process.

Kind regards,

bet1000

No, there are no problems with USDT (ERC20)! Problems with everyone else because they do not have crypto addresses for replenishment

Hello,

as our support agent has explained to you, you will receive your unique wallet address for deposits after entering your withdrawal address.

Here is my crypto address for withdrawal, and now you will provide me with the crypto wallet address for replenishment