Bet1000 Casino - Player's experiencing some issues.

This is what Bet1000 Casino send me always on my e-mail

Hi, leszek s***!

Hello,

I'm sorry for the inconvenience but the issue on our website is still not resolved. We will be informing you about it as soon as possible.

Dear leszko66,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Bet1000 Casino does not want to withdraw my money PLN 9,000 from winnings. It's been 21 days and they keep replying to my emails with the same automated message

Yes my account is fully verified

Yes I have successfully withdrawn from this casino and even many times

No I never accumulate my winnings with bonus. I never used any bonus

I always get message about some technical problems on they web

The last message was 3 days ago with the same text like always

Hi

What is your help because I don't see any results yet. Bet1000 Casino still hasn't paid out my money and it's been 23 days since I withdrew my winnings

Thank you for your reply, leszko66. Did you read my initial message? Clearly not, so I will post the part you skipped here:

"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible."

At this moment I still have 4 days to reply, as indicated by the timer in the upper corner. Please understand that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, we can't reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Now let's focus on your complaint. You said that you made successful withdrawals before. Could you please clarify when exactly? What payment method have you opted for this time and did you use the same withdrawal method in the past? If possible, please post a screenshot of your withdrawal history here in this thread.

The last payment was on 30.12 2023 with the same payment method: MiFinity

I don't quite understand how you want to help me recover my money from withdrawing my PLN 9,000 winnings from Bet1000 Casino? They completely ignore my emails and I have been waiting for the payment for 28 days and I have lost all hope. You didn't even publish my review of Bet1000 Casino to warn the potential victim. I think the only solution will be to inform Interpol about their criminal activities

Hi

Hi Kristina

Whay my complaints have got this title: "The player from Poland complains about an unspecified issue."

My case is about a specific thing!!!

Hi Kristina

I just received an email from Bet1000 Casino. As I expected, they are cheaters and thieves. I will never get my money back:

"Hello Leszek,

We regret to inform you that bet1000 is closed. New registrations and placing bets is no longer possible. All remaining balances and pending withdrawals will be processed soon. We apologize for the inconvenience and thank you for your understanding.

Best regards"

Thank you very much, leszko66, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Who are you clowns? You promised to help, but actually you can't do shit. I was cheated out of PLN 9,000 and you refer people from one "employee to another". You can't do shit, so why this nonsense?

Hello, leszko66!

Firstly, if you will not refrain from using insults in your future messages, we will not do anything indeed. And your account will be banned.

Secondly, we have necessary internal procedures, that is why your complaint has been transferred to me (believe me, it happens with every complaint that requires casino intervention). Therefore, now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi Pavel

I don't really understand how you can help. You haven't done anything so far, you didn't even post my opinion that was supposed to warn potential victims against Bet1000 Casino. Now these fraudsters have closed their business and nothing can be done to them legally. That's why I'm bitter

We usually contact the casino after we learn all we can from the player. Lack of the information at the beginning of complaint prevented us from doing so.

Complaint Resolution Center is different department from the Forum, so we cannot influence the posting your comments there. Also, every player that is looking through a review of the Bet1000 Casino can check active complaints and judge for themselves using all information you have provided here.

Hi Pavel

I mean my review, it's still with the status "pending" why?

My colleagues from the Forum department told me that you receive response to all requests, and, if you are not satisfied with it, you can request further explanation on community@casino.guru.

This is the information your colleagues sent. During this time, many victims of these Bet 1000 "Casino" scammers could have been warned:

Hello leszko66.

Thank you for your review. As we can see in our system, you have already submitted a complaint about the casino and we hope we will be able to clarify the issue. As long as the complaint is in process, we feel it is not fair to approve your review of the casino at this point. Please, wait for the complaint to be closed. Then, we will reconsider your pending review accordingly. Thank you for your understanding.

Hi Pavel

So far Bet1000 Casino has not paid out my money and I'm afraid it never will. What can you do about this and how can you help me? Are there any legal remedies to recover my money from these thieves?

Hi, leszko66,

for now we do not have a response from the casino, so I am unable to provide you with any new information on how we can help you.

As for legal matters, you can try to lodge a complaint to the regulator - Curacao Antillephone (certria@gaminglicences.com/complaints@gaminglicences.com). The casino has been licensed by them some time ago and, we hope, still is. Please, let me know if you will receive a response from them.

And a miracle happened. Bet1000 Casino just paid me my money

Miracle indeed. So, have you received all the funds to your bank/wallet account successfully?

Yes Pavel!!! View minutes ago all the money booked on my bank account. Thanks a lot

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, leszko66, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Pavel K

Casino.Guru