The player from Russia had reported repeated payment rejections and accusations of operating a duplicate account. He had clarified that he used a VPN to access the casino, which may have caused IP conflicts. After additional verification, the casino had allowed him to continue using his account. The player later confirmed that the issue had been resolved, and he was able to withdraw his funds. We had marked the complaint as 'resolved' in our system.
Bet1000 Casino - Player reports repeated payment rejections.
Amount: 75,000 руб
Bet1000 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
There's a problem with payment again! I made a complaint in the summer that the payment was rejected and accused of a duplicate account, but in the end they requested additional verification and withdrew the funds. Now again, I made a deposit under the bonus, played it back in full, and they again reject the payment and also accuse me of a duplicate account
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1 year ago
Dear streeenger,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you personally created only one account at this casino? If yes, is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Do I understand correctly that the casino allowed you to continue using your account?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
now I turned to the chat, I ask why, they write to me that your ip coincided with a banned account, I answer, I use a vpn, of course something may intersect there showed a screen that the VPN is enabled, offered any checks, video communication and they don't care!
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1 year ago
Translation
I created an account personally, there were no duplicates, I use VPN to access the casino site, since I can’t get into it otherwise, after the last check there was a message that the account was verified and opened
Automatic translation:
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1 year ago
The issue was resolved, I went to my account once again, saw that a withdrawal was available, the money was withdrawn. I received no messages from them, just unblocked the output
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1 year ago
Dear streeenger,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
