The player from Peru had been waiting over 25 days for a payment from Betotbet Casino and had not received any email confirming the status of his withdrawal request for 15 days. He had verified his account and accumulated his winnings without active bonuses, but despite multiple confirmations from the casino regarding his withdrawal, he had not received his funds. The Complaints Team had attempted to mediate the issue but had been unable to obtain a response from the casino, which had a history of ignoring complaints. Consequently, the complaint was closed as unresolved, and the casino's rating was affected due to its lack of cooperation.
bet O bet Casino - Player's withdrawal has been delayed.
Black points: 242
Amount: $1,322
bet O bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
bet O bet Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 weeks ago
Public
Public
2 months ago
Translation
GOOD AFTERNOON CASINO GURU, I WOULD LIKE TO INFORM YOU THAT I HAVE A PROBLEM WITH BETOTBET CASINO. IT HAS BEEN OVER 25 DAYS WITHOUT RECEIVING MY PAYMENT. I HAVE BEEN WAITING FOR AN EMAIL CONFIRMING A RESPONSE TO WITHDRAW MY MONEY AND 15 DAYS HAVE ALREADY PASSED.
Automatic translation:
Public
Public
1 month ago
Dear AMILER2610,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
1 month ago
Translation
Good morning, it's my first retreat
Yes, I verified myself beforehand to be able to withdraw.
I accumulated my earnings without active bonuses to meet their rollover, x5 the amount entered that they told me to be able to withdraw
Automatic translation:
Sensitive attachment
Sensitive attachment
1 month ago
Translation
Good afternoon CASINO GURU, I would like to inform you that the BET O BET casino does not want to give me any kind of response so far; I COMPLIED WITH ALL THEIR TERMS AND CONDITIONS, I BET on SPORTS AND CASINO games, I DEPOSITED 660 USD and they do not want to pay me either my initial deposit or the winnings I obtained.
I REQUESTED THE WITHDRAWAL ON THE DATE 06-09-2024; THE GENTLEMEN FROM CUSTOMERS BET OR BET HAVE ALREADY CONFIRMED TO ME THAT THE WITHDRAWAL IS RELEASED BECAUSE I HAVE ALREADY COMPLETED THE RETURN (ROLLOVERX5), FIRST THEY TOLD ME TO WAIT 24 HOURS, THEN 3 BUSINESS DAYS, THEN THAT THEY DO NOT ATTEND ON WEEKENDS AND 18 DAYS HAVE ALREADY PASSED AND NOTHING TO SOLVE THE PROBLEM.
Automatic translation:
Public
Public
1 month ago
Dear AMILER2610,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
