The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Bet O Bet Casino - Player claims that payment has been delayed.
Amount: €1,440
Bet O Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
hi, I played about 50 euros, arriving at the modest sum of 1980, in short, 500 euros were credited to my bank account, and the rest was not with the specification that I have to withdraw with another method (shown in the attachment) as according to the casino conditions I can only withdraw the amount of what I have deposited in months of play (bah), they tell me to withdraw with methods like neteller (I have never used it, but according to some reviews I have seen they screw your money) .
I am here to write because it seems absurd for a casino to tell me '' We were able to pay to your credit card only the amount equivalent to the amount of the deposits you made with it on the site. This is due to banking regulations and is not up to us. ''
And so I'm living with anxiety about whether this money comes to me or not.
you can do something about it.
It is a mess that takes days and days to process and there are always mistakes or hindrances in between for no reason
Automatic translation:
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1 year ago
Dear antoniosalza1996,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I checked and everything, but it seems absurd that a casino does not credit your bank account, but in other ways .. making me wait for more days .. I have been waiting for weeks for a cabbage withdrawal
Automatic translation:
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1 year ago
Dear antoniosalza1996,
Have you received your withdrawal from the casino yet?
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1 year ago
Awesome news, antoniosalza1996. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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