The player from Italy has been accused of breaching bonus terms by placing a single bet greater than €4. Therefore, his winnings were confiscated. We rejected the complaint because the player breached Bonus T&Cs.
Bet-nox Casino - Player’s bonus winnings have been cancelled.
Amount: €3,500
Bet-nox Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Dear Antorisi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.pokernox.com/content/bonus-terms-and-conditions:
"All games have a maximum betting limit of 4€ (or an amount equivalent in other currencies) per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you’ve accidentally increased your bet, and, as a result, you breached the maximum bet rule.
Antorisi, please could you forward your game history from the bonus play together with a link of the specific bonus that you have redeemed and played? My email address is petronela.k@casino.guru. Additionally, could you please advise if you have stopped playing right after the incident has occurred? Thank you in advance for your reply.
Best regards,
Petronela
PS: However, if you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.
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3 years ago
Translation
I HAVE SENT A MAIL TO
petronela.k@casino.guru
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3 years ago
Dear Antorisi,
I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case.
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3 years ago
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IMPOSSIBLE TO ANSWER FROM HERE
LOOK AT MY EMAIL
NINO ***
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3 years ago
Dear Antorisi,
This is a last call for your game history from the bonus play together with a link of the specific bonus that you have redeemed and played. This evidence and data are essential for us to evaluate the situation competently.
Please understand that all the requested information is essential if we wish to proceed with the case. Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
If you don’t agree with my decision, I could suggest contacting the Curaçao Licensing Authority here: "certria@gaminglicences.com". You will find the relevant link if you click on the Validator on the casino’s website.
Thank you in advance for your reply and understanding.
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3 years ago
Translation
DEAR PETRONELA.
I HAVE SENT YOU AN EMAIL WITH THE REQUESTED DATA.
I CANNOT MORE THAN THIS.
IF YOU DON'T ENOUGH, AMEN !!
WANTS TO SAY I WILL TURN TO GOD.
HELLO, NINO ***
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3 years ago
Dear Antorisi,
Thank you very much for forwarding your game history, unfortunately, I will need more detailed one, including your bets (not balance only). Additionally, could you please advise which exact bonus you have played? Thank you.
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
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DEAR PETRONELA
I JUST SENT YOU EMAIL
HELLO NINO ***
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3 years ago
Thank you very much Antorisi for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
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THANKS PETRONELA
TELL ME AT LEAST IF THERE IS SOME HOPE
HELLO
NINO PARISI
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3 years ago
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SAY SOMETHING PLEASE
DO NOT STAY WITH YOUR MOUTH CLOSED WAITING FOR THE TIME YOU VISIT TO EXPIRES
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3 years ago
Dear Antorisi,
I am not sure that I can somehow help in this situation but anyway I will try to contact the casino. I would like to invite Pokernox Casino into conversation. Can you please give us some explanation of whole situation? Thank you in advance for the reply.
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3 years ago
We would like to ask the Pokernox Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
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3 years ago
Dear Juli and dear mr. Antorisi.
Winnings from bonus were forfeited due to breach of our bonus terms and deposit returned.
*All games have a maximum betting limit of 4€ (or an amount equivalent in other currencies) per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period.
Mr. Antorisi has placed a bet of 10€, when playing with bonus which was presented to him over the email many times, together with betting history. All the documentation about this matter has also been provided to a member of Casino Guru team, Peter M.
Best regards
Pokernox team
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3 years ago
Translation
THE ANSWER OF THESE THIEVES WAS ALREADY
SCONTATA.ANTORISI KNOWS AND KNEW VERY WELL THAT
WITH THE BONUS THE MAXBET IS 4.
HAS ONLY PRESSED THE MAXBET BUTTON
BECAUSE VERY CLOSE TO THE SPIN,
FOR HUMAN ERROR DUE TO FATIGUE
AFTER HOURS AND HOURS OF GAME !!
BUT THEY DON'T CARE ABOUT THIS BECAUSE THEY ARE INHUMAN THIEVES
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3 years ago
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USELESS TO INTERVIEW WITH THESE THIEVES
THAT, ONLY FOR THE TID OF MONEY I HAVE
DEPOSITED IN THEIR CASINO THEY SHOULD HAVE
UNDERSTAND THE REASONS FOR THE ERROR AND DO NOT CANCEL YOUR WINNINGS
AS WELL AS OTHER MORE HUMAN AND HONEST CASINOS HAVE DONE IN CASES SIMILAR TO THE
SIGNED !!
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3 years ago
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AS I ALREADY TOLD YOU I WRITTEN
TO THEIR MOTHER HOUSE MIRAGE CORPORATION NV IN CURACAO
WITH COPY TO THE BODY OF THE GOVERNMENT OF CURACAO
THE ANTLLEPHONE THAT OVERINS THE ISSUE OF GAME LICENSES
WITH COPY FOR YOU CASINO GURU COMPLAINTS, PETRONELA AND THE SAME THIEVES OF POKERNOX !!
BUT EVEN THIS WILL DEFINITELY NOT USE ANYTHING !!
I AM ONLY WAITING FOR YOU TO TELL ME THAT YOU CANNOT DO ANYTHING AGAINST THESE THIEVES
WHO WILL REMAIN IMPUNISHED AND WILL ENJOY MY 3,500 EUROS TOGETHER WITH THOSE STOLEN FROM MANY
OTHER BUGS WHO ENTRUST HIM THEIR MONEY LIKE ME !!
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3 years ago
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AND THEN I DON'T UNDERSTAND WHY FOR
ANSWER MY COMPLAINT
USE ANOTHER CASINO '
WOLFYCASINO WHO, AMONG OTHERS,
IT IS NOT AUTHORIZED TO OPERATE IN ITALY !!
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3 years ago
Hello Antorisi and Pokernox Casino.
After an examination of the proofs from the Pokernox Casino, we decided in favour of the casino. The proofs provided by the casino are clear, and the casino has the right to block the player's winnings.
Antorisi, if you disagree with our opinion, you can always file a formal complaint to the casino regulator. (Curaçao)
I 'am closing the complaint now as "rejected".
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