Bet Inferno Casino - Self-excluded player was allowed to play and lost her deposit.

Hello

Once again, the same casino and the same problem.

I've blocked myself on all their sites and even contacted them via email, requesting that they block my personal number and account. They confirmed it (I have proof).

The Casino guru assisted me with the previous case as well.

However, I recently received promotional material from the betting company and ended up gambling away 16000kr.

I'm blocked from Amok, Refuel, Mountgold, etc., due to gambling addiction.

This should not be allowed to happen....

I will provide all evidence to whoever takes up my case.

Dear rebeccatolieelf,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. Please include all other communication and evidence that could be relevant to our investigation as well.

However, I must warn you that being self-excluded from sister sites owned by the same company does not automatically mean you will be excluded from all casinos within the same group. The licensing authority of this casino does not require it.

Thank you very much in advance. 

Best regards, 

Veronika

Made a powerpoint with the evidence.

All their casinos in alphabetical order, the evidence from all and I also have evidence from the MGA that they think this is a crime against me and all other gambling addicts out there.

Everyone says they block and send a nice own help page for gambling addiction.

four employees from different casinos but with the same management block me and then claim that I will never be able to play at them or sister casinos again.

-A week later I signed with Joseph at refuel casino and was going to test him. I knew I was now blocked forever on Refuel and their sister casinos. The evidence is so good that I will want to change my claim to get all my money back from my first ban for gambling problems.

• I want bank statements at all their casinos where my name is Registered so we can calculate the amount I will get back.
• It is very serious as I have blocked myself at the same casino 5 times for gambling addiction and they confirm and still I can change the number and get in between. The gambling company has received almost SEK 1 million from me because of their carelessness in my illness.
• Powerpoint shows the date, their confirmation that they also confirm that it should be all the casinos that they own.
• I can be nice to them but I will want back 75% of everything I lost after my first suspension.
• If they need an installment plan that they pay me a sum every month, I can agree to that. But the first sum should start with the 15,000 euros that I gambled away on Goldroll, Amok, Refuel etc etc.
• If they do not agree to this, as it is psychological abuse to let someone who has the courage to block play permanently due to GAMBLING problems, then we can sue them together. Right must be right 🙂

I have checked the Bet Inferno Casino's Terms and Conditions, and this is what I found regarding self-exclusion:

14.3. SELF-EXCLUSION POLICY

Should You wish to self-exclude from Your account, You may do so directly by emailing our support team from your registered email address and this request will take effect within 24 hours from the moment of its receipt. When You choose to self-exclude, You will no longer be permitted to gamble on Our Website for the period of time chosen. You will only be able to login to withdraw any remaining funds in Your account. No marketing material will be sent to You during this time period.

Once you request a self-exclusion this option means locking your gaming account for a minimum of 6 months or for a period longer, whichever is selected. Your account cannot be reactivated during this period.

Please note that any self-exclusion requested on Our Website is only applicable to this Website. Therefore, We recommend You consider extending Your self-exclusion to each Website where You hold an account.

Could you please advise if you requested to be self-excluded directly from Bet Inferno Casino?

Please bear in mind that this casino does not operate under a license issued by the MGA, so they do not follow the rules of this authority.

Veronica now I've been waiting for 6 days and sent a lot of proof.

It's the same company.

You have seen my emails where they confirm last year that I will never be able to play at any of their casinos that they own.

You have received 5 emails.

Should I get help from mga instead?

I have gambled away a total of SEK 500,000 and still got blocked and received confirmation as you have seen.

Refuel

Gold roll

Spinero

Mountgold

Amok

All their..

I'm sorry, but we can't help you in this case. The casino you're referring to is not licensed by the MGA (Malta Gaming Authority), but by the Offshore Finance Authority of The State of Anjouan. As a result, the casino is not obligated to exclude players from all the brands owned by the same company. You will need to self-exclude from each casino individually.

Unfortunately, since you did not directly request to be self-excluded from Bet Inferno Casino, we are unable to assist you in getting refunds for your lost deposits. For these reasons, we have to reject this complaint. We appreciate your understanding, and we're sorry we couldn't provide more help in this instance. If you encounter any issues with this or any other casino in the future, please don't hesitate to contact us.