Bet Inferno Casino - Player’s account is closed with no explanation.

My account on KimCasino was closed due to gambling issues, i didnt know they had the same license Herion Investments Ltd back then. So i started playing on betinferno without any problems, after some time my account was blocked without any reason and ive asked them many times after why, still no reply.

It's because my acc on kimcasino was closed due to gambling issues, so therefore i would like a refund of my total deposit of 768 euro, i did not make any withdrawals.

My details were the same on both casinos.

Dear timgartz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did Bet Inferno Casino inform you that your account was closed because of self-exclusion in a sister casino?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello there,

Yes i know its the reason. My acc is closed on all of their casinos in this list: https://brands.monkaji.com/

I will send the proofs that they do not reply me. 🙂

Thanks

Thank you for your reply, timgartz. Please be advised that this casino holds a license from Comoros, which currently does not offer a group self-exclusion option.

Additionally, we are unable to penalize the casino for the closure of your account. In general, casinos have the right to restrict or close players’ accounts if there are concerns about irregular gameplay, suspicious activity, or, in some cases, without providing a specific reason.

If the casino did not explicitly state that your account was closed due to an active self-exclusion related to gambling addiction at an affiliated site, or if you were not provided with a list of associated websites where this self-exclusion would apply, and you have no remaining balance in your account, we regret that we are unable to assist further.

Please let me know if there is anything else I can assist you with. Otherwise, we will be required to close this complaint. Thank you for your understanding.

Dear timgartz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You can close it.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.