My name is Marina Đ****, and I am a user of your platform "Bet at Home." I am writing to file a complaint regarding the issues I have encountered with my account and the withdrawal of my funds. I have made every effort to comply with all your verification requests and submitted all the required documentation, but to this day, I have not received any response, nor has my money been paid out.
Case details:
Submission of requested documentation:
I have submitted all the required documents, including proof of identity, proof of address (a photo of a bill with my address and a selfie in front of my house), transactions from my Paysafecard, a photo of the Paysafecard, and a payslip as proof of source of funds.
Closure of my account:
After submitting the requested documents, my account was closed without explanation, and I have not received any feedback or clarification regarding the reasons for this decision. My attempts to contact your customer service have not resulted in any meaningful answers.
Unpaid amount:
There was an amount of approximately 4500 EUR, possibly more, on my account, which I have not been able to withdraw, despite fulfilling all your requirements. My attempts to obtain an explanation or payout have so far been unsuccessful.
My name is Marina Đ****, and I am a user of your platform "Bet at Home." I am writing to file a complaint regarding the issues I have encountered with my account and the withdrawal of my funds. I have made every effort to comply with all your verification requests and submitted all the required documentation, but to this day, I have not received any response, nor has my money been paid out.
Case details:
Submission of requested documentation:
I have submitted all the required documents, including proof of identity, proof of address (a photo of a bill with my address and a selfie in front of my house), transactions from my Paysafecard, a photo of the Paysafecard, and a payslip as proof of source of funds.
Closure of my account:
After submitting the requested documents, my account was closed without explanation, and I have not received any feedback or clarification regarding the reasons for this decision. My attempts to contact your customer service have not resulted in any meaningful answers.
Unpaid amount:
There was an amount of approximately 4500 EUR, possibly more, on my account, which I have not been able to withdraw, despite fulfilling all your requirements. My attempts to obtain an explanation or payout have so far been unsuccessful.
Edited by a Casino Guru admin