bet-at-home Casino DE Review

The player from Austria had his account locked just as he tried to make a withdrawal, after successfully completing the verification process. When the player requested a withdrawal, the casino requested verification, which the player successfully provided. However, the casino later locked the player's account. Despite the player having provided all necessary documents and information correctly, we could not assist further due to the fact that the casino in question, bet-at-home, did not operate as an online casino in Austria, but only offered sports betting. As a result, the complaint was rejected.

The player from Slovenia is dissatisfied with the overall casino experience. Unfortunately, the player wasn't able to provide the necessary evidence, and we couldn't proceed with the investigation. Therefore, we were forced to reject this complaint.

The player from Slovenia was asked to provide additional documents for verification, then the casino closed her account and withheld her account balance without specifying a reason. The casino team refused to provide us with evidence that would further clarify the player's case as we are not an official ADR for casinos licensed in Malta. The player was instructed to contact eCOGRA - the casino's appointed ADR service. After the player confirmed she had submitted her complaint, as instructed, we closed the player's case as 'Waiting for the decision of regulator'. Two years later, as the player never updated us on the matter, we reached out to the player and inquired about the official complaint. Since we haven't received any response from the player, the complaint was closed as 'Rejected'.