The player from Denmark has requested a withdrawal three weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
BensBingo Casino - Player’s withdrawal has been delayed.
Amount: 1,200 kr.
BensBingo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They keep making excuses why my money is not coming and now it has been almost 3 weeks since they approved my withdrawal.
Automatic translation:
Public
Public
4 years ago
Dear Tonie,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request?
Do I understand it correctly that your withdrawal is still pending inside your account or it has been processed and sent to you already?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hey.
Got my money this morning.😊
Yours sincerely
Tonie.
Edited
Automatic translation:
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Tonie, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
