HomeComplaintsBeep Beep Casino - Player’s deposit and bonus claims are delayed.

Beep Beep Casino - Player’s deposit and bonus claims are delayed.

Amount: A$350

Beep Beep Casino
Submitted: 09 Nov 2024 | Closed : 24 Nov 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia encountered issues with her initial deposit and expected bonuses, including a $20 registration bonus and free spins, which had not been provided as promised. Despite her attempts to resolve this through live chat, she faced unhelpful responses and was seeking a resolution. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.

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Bought voucher to provide money to play first deposit was for $10 because it wouldn't take the whole $50 immediately. I was suppose to receive cash $20 from sent email $20 registration $20 sign up $20 bonus as well as 100 free spins 50 free spins bonuses on top of $50 deposited and bonuses due to deposits etc! due to depositing etc also crown research on top of honestly complete lies and an unsupportive nature the whole time on live chat honestly brought me to tears!: I need this sorted asap please thankyou yours sincerely Danielle Cha**** ps I have screen shoots etc from the whole Day proof! I've have 15 emails to attach regarding proof etc and am finding hard to attach regarding email my number is 042311**** if any time thankyou

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Hello Danielle202,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beep Beep Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • From where were you supposed to get the bonus as the screenshot you provided does not seem to be the website of the casino?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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Dear Danielle202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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