HomeComplaintsBeep Beep Casino - Player’s deposit and bonus claims are delayed.

Beep Beep Casino - Player’s deposit and bonus claims are delayed.

Amount: A$350

Beep Beep Casino
Safety Index:High
Submitted: 09 Nov 2024
Case opened Current status

Waiting for player to reply

4d 9h 12m 52s

Case summary

3 days ago

The player from Australia encounters issues with her initial deposit and expected bonuses, including a $20 registration bonus and free spins, which have not been provided as promised. Despite attempts to resolve this through live chat, she faces unhelpful responses and is seeking a resolution.

Public
Public
4 days ago

Bought voucher to provide money to play first deposit was for $10 because it wouldn't take the whole $50 immediately. I was suppose to receive cash $20 from sent email $20 registration $20 sign up $20 bonus as well as 100 free spins 50 free spins bonuses on top of $50 deposited and bonuses due to deposits etc! due to depositing etc also crown research on top of honestly complete lies and an unsupportive nature the whole time on live chat honestly brought me to tears!: I need this sorted asap please thankyou yours sincerely Danielle Cha**** ps I have screen shoots etc from the whole Day proof! I've have 15 emails to attach regarding proof etc and am finding hard to attach regarding email my number is 042311**** if any time thankyou

Edited by a Casino Guru admin
Public
Public
3 days ago

Hello Danielle202,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beep Beep Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • From where were you supposed to get the bonus as the screenshot you provided does not seem to be the website of the casino?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

Danielle202 has 4d 9h 12m 52s to reply

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