The player from Australia encountered issues with her initial deposit and expected bonuses, including a $20 registration bonus and free spins, which had not been provided as promised. Despite her attempts to resolve this through live chat, she faced unhelpful responses and was seeking a resolution. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.
The player from Australia encountered issues with her initial deposit and expected bonuses, including a $20 registration bonus and free spins, which had not been provided as promised. Despite her attempts to resolve this through live chat, she faced unhelpful responses and was seeking a resolution. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.
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