Beep Beep Casino - Player is dissatisfied with obligatory wagering in the casino.

O casino guru deveria ter um pouco de cuidado na pontuação pk o casino beep beep casino não merece essa pontuação, pk para fazer levantamentos eles simplesmente não pagam ou arranjam desculpas se fizer um deposito caso queira fazer o levantamento depois tem que gastar 3×mais o deposito, isso não é correto assim ficam sempre a ganhar, por isso te tenham cuidado na pontuação que atribuim pk vocês levam as pessoas em erros e a gastar o dinheiro em vão. Obrigada.

Dear Jose24152,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

We don't think obligatory wagering of your deposits is unfair up to a certain amount.

Unfortunately, at this time, our hands are tied. If I understand correctly the situation, I would recommend that you complete the wagering requirements, because otherwise, you won’t be able to withdraw your winnings.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

Erá o que mais falta vá carregar com 50€, e só depois de ganhar 150€ é que poderia fazer um levantamento, isso senhor Tomás, erá um levantamento só de 10€ só para ver se eles pagavam, nenhum casino tem essa politica por menos em Portugal e já jogai em vários, o casino guru é responsável pela pontuação não me cheira que seja uma casa séria digam o que disserem.

Jose24152,

Could you explain what rule the casino is using in order to prevent you from withdrawing your funds? Did you play with or without a bonus? Which games did you play? (slots, live, games, multiplayer) What is currently your balance in the casino?

Eu jogai sem bónus, o que é proibido as regras que eles fazem.

What feedback have you received from the casino? Did they contact you via email, or is there an error message in your account preventing you from withdrawing? Please forward any evidence to tomas@casino.guru or alternatively post it here. I'll await your reply.

Dear Jose24152,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.