Beep Beep Casino - Player experiences delayed verification.

Verification process takes too long although I sent all the required information, nobody replies to my messages, not allowed to play.

Dear yannismac,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent all the requested documents following the instructions. ID and a photo with my id. Passport and a photo of myself and the passport, with a piece of paper writing Beep beep, the credit card used for the last transaction with the detailed covered using a piece of paper, following the instructions.

Thank you very much for your reply, yannismac. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Have sent all the requested information and my account is still blocked and cannot pay, my 200 euros frozen and cannot use it or return it.

I apologize, but I haven't received any emails from you. Could you please forward everything again?

There is clearly a communication problem with this unlicensed casino. Nobody receives the emails, my previous problem was resolved by randomly contacting the staff at the chat, and I have sent an email for account deletion due to addiction and I am still allowed to play. If anyone reads this avoid those guys at all costs.

I'm unclear about your last message. Could you clarify? Did you not save your communication with the casino, or did they not respond?

Your casino is a mess, figure it out, when I send a message I want action to be taken. Clearly you cannot deliver, or you do not want to deliver. That is it for me, I will never play again or connect. Fix the damn processes or close it as you will only get problems from unsatisfied players.

Please note that you are now talking to a casino.guru employee, not the casino representative. I am giving you a last chance to provide the required information, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Close the complaint, I will not spend any more time with this

Alright. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.