The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received all his withdrawals.
Beem Casino - The player's withdrawal is delayed.
Amount: €1,600
Beem Casino
Safety Index:Very lowSafety Index
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2.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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3 years ago
Translation
On February 25th, 2022 I paid out an amount of 1600 euros to date nothing has been credited to my account. The live chat says the same thing every day that I should wait but how long should I wait. In addition, the LiveChat says that it was booked in the system and the bank has to release it and this has probably not happened yet. I've ordered two more withdrawals of 2000 each, but they haven't even been processed yet. I'm wondering how long I should wait for my total of 5600 euros 1600 2000 and 2000. It's also funny that I had 3 other payments before that, which were on my account after about 9 days. Would be nice if you could help me other casinos need 1-3 days and everything works. Kind regards René M****
Edited by a Casino Guru admin
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3 years ago
Hello Rene,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time the casino responded to you and what was it? Did you use any bonus to accumulate your current winnings? Did you use any new payment method since your last withdrawal?
Also please forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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3 years ago
Translation
Hi, so I've always played with a bonus there, the max payout with a bonus is x10 of the value you deposited at 160 1600 at 200 2000, 200 2000 so I did the same with the other 3 payouts before that without any problems, but since February 25th, 2022 nothing happens anymore no idea I have always made deposits and withdrawals with the same payment system without any problems. Today was the last contact with them. I also sent to the email above via email.
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3 years ago
Dear Rene,
for now we paid out 5000 euro, would you confirm please?
Kind regards,
BeemCasino Team
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3 years ago
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The 1x2000 euros were paid out today via crypto that also arrived on my online wallet, I'm still waiting for the 1600 via bank from February 25th, 2022, which have not arrived in my bank account to this day and I haven't received an email about it soon is in my account. How do you get paid to 5000 ??? 1x2000 are still being processed via crypto and, as I said, I am still waiting for the 1600 from February 25th, 2022. From a total of 5600 you have paid out 2000 so far, not 5000. I ask you to pay out the remaining amounts 1600 via bank and 2000 via crypto then confirm I like you. But until then I'll keep waiting... I have enough proof via screenshots if needed.
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3 years ago
Dear Beem Casino,
Could you please specify which exact payments have been paid out already so the player can easily track it?
Also dear Rene, there is no need to submit a new complaint you can always respond here.
Regards,
Nick
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3 years ago
Dear Rene,
the 1600 were released today by the bank. Would you please check your account?
Kind regards,
BeemCasino Team
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3 years ago
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Yes, that's right, I received it today after almost 4 weeks, thank you. It wasn't there before, but now I've received the money, thanks.
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3 years ago
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Now I'm still waiting for 2000 and 700 euros via crypto.
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3 years ago
Great news Rene that you received one of your withdrawals. Please keep us updated and let us know if the rest would arrive.
Regards,
Nick
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3 years ago
Dear Beem Casino,
Could you please at least specify when should the player receive the rest of his payments?
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2 years ago
Dear Rene,
a payment of 700EUR was processed yesterday.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Okay, yes, I have now received them and why don't you first process the 2000 that were paid out earlier??? They have been in process since March 15th, 2022. I only paid out the 700 later what about the 2000 euros???
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2 years ago
Deer Beem Casino,
Could you please advise why is a newer payout request paid before an older one? Could you please specify when can the player expect that money?
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2 years ago
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Absolutely nothing happens I'm just being held out so I'm sure I'll get my money soon How long does it take to pay out 2000 euros via crypto? It usually takes a few hours but here you're just held out I'm really pissed off I won't Pay cents more until I have all my money
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2 years ago
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what about my money how long should i wait please in 10 days it's been 30 days since i made the payout via crypto strangely you have processed 2 later payouts but the one from 15.03.2022 is still in the profile you pay too Money out or just cashing in from your casino and making people wait until they cancel and gamble away their money???? No not for me I will fight against it until I have paid the last cent I am entitled to I ask for clarification of this matter.
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2 years ago
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I paid out 2x 2000 euros on March 15th, 2022, one of which was processed, the other was not, how can that be please, I don't understand.... Why doesn't the casino pay out both amounts directly on the same day that I paid out on the same day paid out ???? Really annoying is Beem Casino You can accept money very well but when it comes to payouts it takes forever or nothing happens at all....
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2 years ago
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Still no money from 03/15/2022 because it just stirs up to 2000 euros almost 30 days I've been waiting for the money that's honestly not normal
Edited
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2 years ago
Dear all,
next payment should be processed today.
Kind regards,
BeemCasino Team
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2 years ago
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I have not received any money so far and no confirmation email either, support says tomorrow to me.
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2 years ago
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since the process is still happening again, nothing at all 4900 euros are simply stuck with you, what's wrong because please don't, it's cheeky to make the customers wait so long, really bad
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2 years ago
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I ask for clarification when I'll get all my money in how many months or years ... ridiculous something like that should be forbidden in my opinion
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2 years ago
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Something like that is always written when you ask where the money is, it really can't be
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2 years ago
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still no money paid out why is the casino just lying here in writing a complaint???? Something has to be done I'm still waiting for a total of 4900 euros where is the money Beem Casino are you talking? where is my money????
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2 years ago
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This is honestly going too far I've been waiting for my payout for almost a month something needs to be done Casino Guru ....
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2 years ago
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Honestly, that goes too far here, I haven't experienced anything like that in any other casino....
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2 years ago
Dear Beem Casino,
Could you please let us know what is the issue? You claimed a week ago that the player will receive his withdrawal. Please process what you promised otherwise we will be forced to close the complaint as unresolved.
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2 years ago
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Today I received 500 euros via crypto, but the 2000 euros are still missing ... where is the money? I commissioned the 500 much later.
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2 years ago
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I still haven't received the 2000 euros from 03/15/2022 via crypto how long should I wait please more than 1 month for 2000 euros that's honestly not normal funny that 2 other payouts that I ordered much later have arrived. ... I don't check this casino I've never experienced anything like that ....
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2 years ago
Dear all,
the last payout will be processed today, we're very sorry for the delay.
Kind regards,
BeemCasino Team
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2 years ago
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What does the last payment mean in total I had 3x2000 euros paid out and once 200 where is the money from 03/15/2022 you can't be serious
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2 years ago
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I still haven't received the payout from 03/15/2022 ???? Do you still get your money??? It's been over 30 days
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2 years ago
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Okay and did you pay out the crypto payouts???
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2 years ago
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Yesterday I received 2000 via the bank, that's right, the crypto payouts were also paid out???
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2 years ago
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where are the 2000 2000 200 payout via crypto still nothing has arrived
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2 years ago
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take care of these payouts the one is from 03/15/2022 and still not on my crypto account let alone a confirmation email ..... what about the money when do I get the crypto usually takes a few hours I've been waiting for over a Month on the money that's honestly not normal, I've been told it's faster with crypto but that's probably not the case here
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2 years ago
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from 03/15/2022 missing 2000 euros via crypto, then 04/14/2022 missing 200 euros via crypto and then still 04/18/2022 missing 2000 euros where are these 3 payments ?????
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2 years ago
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Finally paying out my money so I don't have to write here anymore it just excites me nothing has happened here for over a month I've been waiting for 2000 euros that's honestly not normal I've never experienced anything like that ......
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2 years ago
Dear all,
all cashouts were processed successfully.
Kind regards,
BeemCasino Team
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2 years ago
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Yes, after more than a month I received my money, you should really work on it, otherwise your casino is really fun, but the payouts take far too long.
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2 years ago
Dear Rene and Beem Casino,
Thank you for all the cooperation and I'm glad that the complaint was resolved even after a long delay of paymetn. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
