The player's verification is stuck for over a week. The complaint was resolved as the player finished his verification and withdraw his balance.
Beem Casino - The player's verification is stuck.
Amount: €660
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I am constantly stalled by the casino.
At the beginning it was said that it would take 1-3 days for the documents to be checked and 24 hours for the payment to be made.
Unfortunately nothing has happened since a week.
According to your rating, this casino has a very good reputation.
I'm wondering what's that supposed to mean? And the rating is bought.
somehow nothing is right.
it can't be that an online casino needs so long for a payout.
this is already the 3rd casino from your side with a very good reputation that I have problems with.
Automatic translation:
Public
Public
2 years ago
Hello Booriz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first verification or have you been verified in the past? When was the last time you sent them any documents? Did you also request for a withdrawal and did you use any bonus in the casino?
Please note that if it's your first verification/withdrawal then it might take up to 14 days to be completed as the casino needs to check all your details. Unfortunately it is a common time frame for verification and the time indication on the sites are mostly not correct.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Yes this is my first verification.
I sent the documents last week Friday after I requested my withdrawal.
I played without a bonus.
When I asked support, they told me that it would take 1-3 days to verify.
Automatic translation:
Public
Public
2 years ago
Translation
In my opinion, 14 days is not a normal period. It's not the first casino I've played at.
Eg registered at another casino yesterday, sent documents last night, this morning I'm already verified.
As I said, I had problems that it takes so long with casinos from your side….
Automatic translation:
Public
Public
2 years ago
Dear Booriz,
It doesn't mean that it will take that 14 days, but it might. The recommended time is the maximum acceptable time before we would try get in touch with them. You have to understand that not every casino is the same and some might verify you much faster than the others. Some casino takes more time to run through all the documents and checks the player's betting pattern as well to prevent any unwated activities. Let us know by the end of the week if Beem Casino verified you, if not, we will definitely intervene.
Regards,
Nick
Public
Public
2 years ago
Translation
the casino has to stick to their terms, doesn't it?
That's pure bullshit.
Of course they can do it faster, the question is whether they want to.
Automatic translation:
Public
Public
2 years ago
Unfortunately the time frames for the deposit/withdrawal times are almost never included in terms and conditions and they are only informative. We are currently dealing with multiple delayed payments from this casino which will be soon also visible on their review as well as it started to bother many players. Please let us know until the end of this week if there will be any update and if not, we will definitely intervene.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear all,
the payment was made today successfully.
Kind regards,
BeemCasino Team
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