The player's deposit was not credited to their casino account for unknown reasons. The complaint was resolved as the player's deposit was credited on their casino account. The complaint was then reopened as the player was having problems making a withdrawal. The player's access to the website was then blocked. The casino failed to respond to the complaint, so the player decided to contact the licensing authority and submit a complaint to them. This complaint has been closed temporarily while we await the outcome of the regulator's investigation. After some time, the player contacted us to inform us that they had reached an agreement with the casino and that their withdrawal was now being processed. The player then confirmed receipt of the payment and so the complaint was resolved.
Beem Casino - The player's deposit was not credited.
Amount: €1,500
Beem Casino
Safety Index:Very lowCase closed
RESOLVED
Case summary
My deposit was not credited. Support has stopped responding
Hello Michid,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever deposit into the casino? What payment method did you use to deposit? When exactly did you deposit and when was the last time the casino responded to you?
Looking forward to your answer.
Regards,
Nick
The money then appeared in my account after I filed a complaint
Thank you Michid for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Best regards,
Nick
Hello Michid,
The complaint was reopen as you submitted a new complaint on the casino. Could you please elaborate the issue here please?
I have made 2 withdrawals on 25.5 each. Once 1000 euros and once 500 euros. My account has been verified since February and I paid myself 230 euros, which worked out well.
But now I've been waiting for the 1500 euros since May 25th. My payout is still pending and support only makes excuses for me
here is a screenshot of my withdrawal which is still pending
Just tried to reach the support, this was of course not possible. I've been waiting for my payout for over 2 weeks now
Update: nothing has happened yet regarding my payout. In 2 days it's 3 weeks
I got the answer todayThank you Michid for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Hello Michid,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.
Dear Beem Casino,
Can you please provide more information regarding the player's delayed withdrawal?
Kind regards,
Adam
Thanks for the help. It would be nice if we could clarify the problem
We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Unfortunately there is no news from my side, I'm still waiting for my payout
That was the answer today. Once again only held up
So now Beem Casino blocked my account without giving any reason and I still don't have my money
Hello Michid,
Thanks for the additional information.
Dear Beem Casino,
Can you please explain the reason for blocking the player's account?
The casino excites me more and more. I now have access to my account again. But now they reversed my withdrawal again without any reason
And when I go to pay out, this message comes up
Hello Michid,
Thank you for the updates. I did also see that the casino was under maintenance in recent days.
Dear Beem Casino,
Please respond and provide some information regarding these issues. When can the player expect to be able to make their withdrawal?
Kind regards,
Adam
etc Now I can't get to the page at all. It looks like beem casino has blocked access for me
I have now filed a complaint about Curacao. This casino should be stopped forever
Hello Michid,
Thank you for the update, I am sorry to hear you are experiencing these issues.
Can I please ask if you have received a response from Curacao e-Gaming?
Kind regards,
Adam
Unfortunately not yet. But I just sent it to you this morning
Unfortunately, no response from the licensing authority to date. Is it perhaps because I wrote the complaint in German? Should I write them in English?
Now all of a sudden the regulator accepted my complaint and gave Beem Casino 7 days to respond. I don't understand anything now. At first they say they have nothing to do with them and now they do
Dear Michid,
The reason that the regulator initially responded by stating they do not license the casino is that it was in fact the incorrect regulator (Gaming Curacao). The complaint has now been received by the correct authority, Curacao e-Gaming.
As the matter is now being investigated by the licensing authority, we will close this complaint temporarily with the status "Waiting for regulator's decision". When the licensing authority has reached a decision, we will reopen this complaint and update it as necessary.
If you receive notification of the outcome or there are any further developments in the meantime, please do not hesitate to e-mail me (adam.m@casino.guru).
Kind regards,
Adam
This complaint has been reopened at the request of the player.
Dear Michid,
Do I understand correctly from your e-mail message that you have reached an agreement with the casino and your withdrawal has now been processed?
Kind regards,
Adam
Thank you for confirming, Michid.
Please let us know when your payment has been received, and we will then close this complaint as 'resolved'.
Kind regards,
Adam
The money has just been credited to my account. I finally got my money. The complaint can be changed so resolved
Dear Michid,
I'm very happy to hear that your issue has been resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
