HomeComplaintsBeem Casino - The player's balance disappeared.

Beem Casino - The player's balance disappeared.

Black points: 285

Amount: €1,580

Beem Casino
Safety Index:Very low
Submitted: 24 Jun 2022 | Unresolved : 28 Jul 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player's balance disappeared from his casino account. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

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1 year ago
Translation

In view of the now countless complaints against this casino, I am sure that my complaint will cause all online casino players to be stunned, because now the Beem Casino (the business purpose is of course not a casino in reality, but rather a kind of snowball system, where you earn real money and spend book money on it).


But now to my case:


It sounds unbelievable, but it is actually true. The casino just stole €1580 real money from my casino account.


It was pretty much 1680€ on it (got several screenshots of account history/game history and games where you can see everything easily as well as excerpts from the Beem account itself) but when I logged in mid last week there was suddenly only 100 € on it. This €100 was my last real money deposit from over a month and a half ago.

I didn't even use bonuses here because I won with real money.

Of course I also wrote to the support, but there was only the answer: "We don't know about anything". Several more emails from me were not answered at all. Absolutely dishonest and scandalous. Yes, that's actually a serious crime.


It is also important to inform the game providers as Beem Casino wants to scam the €1600 I won on Pragmatic Play Slots and thus cheating not only me but also the providers. The payment service providers of this casino must also be informed as soon as possible.


This is anything but a petty crime, this is a serious crime. The casino must be blacklisted immediately". Casino Guru must now definitely say:

0.0 out of 10.0. So really a straight zero, decimal point zero.


I would then prepare the extensive evidence files and then email them to you once I have received feedback from you on what you think about this incident and if you will help me.


Kind regards


Stefan K****


Edited by a Casino Guru admin
Automatic translation:
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1 year ago

Hello schirikraft,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you ever processed a withdrawal from the casino? Is your account verified? Can you access your betting history which would prove that you had balance on your account?

Please send all the evidences you mentioned to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear schirikraft,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago
Translation

Hello Nick,


sorry for my late reply, but I've been away for work all week.

So I haven't had a payout yet. I was informed that KYC had time to pay out.

I took several chronological screenshots which clearly prove that €1580 was stolen from the account. I took the screenshots because I was more than warned about BEEM from your side.

The support (a Maya) promised to take care of the matter, but I never got a reply from her.

But not only the 1580 euros disappeared from the account, shortly afterwards EVERYTHING in the account area was gone. Also all my deposits. The points account there showed 4000 points, although I was there with over 15000 points. But like I said, I backed everything up beforehand. Once you see all the payments and another screenshot shows that suddenly everything is gone in the account area.

By the way, I no longer have access to the account. I can't even get to their website from my computer.

I will email you all the necessary evidence tomorrow.

But you're welcome to contact them. I'm looking forward to story time.

Apart from that, you can see the high degree of dubiousness in the fact that the support does not answer and you can no longer get to the site.


Greetings Stefan


Automatic translation:
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1 year ago

Hello schirikraft,

Just to make sure, did you play with a bonus or real money? If it was a bonus, I believe the casino could have voided your balance if you did breach a bonus term during your play.

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1 year ago
Translation

The last bonus was in April of this year. Also, I've always played with small stakes, only legal games, and never won anywhere near 10x the bonus.

But these winnings were only made with real money anyway. I deposited 100 euros and immediately won 900 euros in a slot.

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1 year ago
Translation

And one more thing: why do you think that the casino is not answering me and blocking my access to the site?

There is only one reason for this. And we both know that.

Automatic translation:
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1 year ago

Hello schirikraft,

There can be many different reason like additional verification requirement or just a simple investigation by the casino. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 year ago

Hello schirikraft,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Beem Casino to the conversation to participate in the resolution of this complaint.

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1 year ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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1 year ago

Hello schirikraft,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. Unfortunately, we weren't able to verify the casino's license validity, however, it is worth a try as the last resort solution. Let me know how the game authority responded (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter

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