The player from Germany is dissatisfied with the withdrawal process. Casino has provided misleading information about some payouts. €3000 were paid but the rest wasn't. I've adjusted the disputed amount and I'm forced to close the complaint as unresolved. The player additionally received his money and the issue is resolved.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
I withdrawal like 850 Euro on beemcasino and Won 5000 Euro
so i uploadet my verify dokuments and Open a withdrawal But nothing Happen and the Support just tell ne that it will be done in the next 24 hour But nothing Happen After 48 hour
from some People i know that beemcasino is trying to Scam People and they can Never withdrawal
what can i do i only read that this Casino Scamm People
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2 years ago
Dear snuggle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Okay, I'll wait in 5 days, the two weeks will be over, I've already been waiting 9 days
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2 years ago
Dear snuggle,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
So it looks like 4x 500 euros were transferred and 2x 500 euros are already in my bank 3000 euros are still in the payout process and still visible on the website, I think we'll wait another two weeks to make sure the rest don't show up strange white disappears
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2 years ago
Thank you for the updates, snuggle. Sounds like we are on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.
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2 years ago
Dear snuggle,
a payout of 1000EUR will be made today.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Ok thanks Beem Casino. I hope the rest will come as soon as possible because it's been over two weeks in the making 🙂
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2 years ago
Translation
I'm asking to process the rest of the withdrawal, it's been 3 weeks now
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2 years ago
snuggle, could you please clarify how much money is left in your casino account?
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2 years ago
Translation
There are still 4x 500 euros in the account, i.e. 2000 euros
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2 years ago
Thank you very much snuggle for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello snuggle,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
I've been waiting for the rest of the payout for almost 3 weeks. 3000 euros were paid out every day around 1000 euros and then it suddenly stopped paying out 😕
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2 years ago
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I have documented everything and saved all chats, I have only been told for about 6 days that they are sending the finance department a speed up to speed up the payment.
Today, yesterday and last week Friday Thursday a speed up was sent but nothing is happening -.- my request for payment was on 02.16.2022 and today is 03.09.2022
I have never experienced anything like this at any casino site
Kind regards, michel thanks for the help Casino Guru ❤
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2 years ago
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I think Beem Casino is trying to gamble my money away, which I won't do no matter how long they keep their players waiting
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2 years ago
Dear all,
we're very sorry for the delay but nowadays because of the current situation banks and payment systems are requiring more time for processing payments in certain cases because of additional security checks. We do our best to cash out your withdrawal as soon as possible. Thank you for understanding.
Kind regards,
BeemCasino Team
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2 years ago
Translation
But Beem Casino the banks have nothing to do with it at the moment because the money is still in my gaming account
as long as no transfer has been made, the bank cannot work on making a transfer
I spoke to my bank and there are no problems with my bank
just do the transfer
Kind regards
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2 years ago
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Has anything inherited?
pretty cheeky that nobody answers 😕
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2 years ago
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I'm still waiting for an answer. It's been a month since my payment
beemcasino is a scam and should be closed...
i played raw money and they don't react to anything
should one view this page and contact the public authority and report and complain to the licensor?
give a bad rating in every forum that exists?
post a youtube video about it i screenshoted every chat from beemcasino
You don't want other people to fall for the scam
How long should I wait before I react accordingly?
Kind regards, michel
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2 years ago
Dear all,
we're are very sorry about the delay but due to enormous security check of all payments nowadays it came to such issues. We're doing our best to fulfil the cashout as fast as possible.
Kind regards,
BeemCasino Team
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2 years ago
Dear Beem Casino,
€3000 were paid without a problem and now you are referring to security checks, I just don't understand what needs to be checked. What are you checking and where is the problem, please?
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2 years ago
Translation
I have another 2000 euros in the payout that have not been paid out for a month
the payment of the 2000 euros was more than 30 days ago
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2 years ago
Dear snuggle,
all withdrawals have been paid out in full.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Dear guru team
I haven't received any money in my account yet, I'll get back to you as soon as it's there 🙂
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2 years ago
Dear snuggle,
would you tell us please what's the amount you've received already?
Kind regards,
BeemCasino Team
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2 years ago
Translation
2000 euros are still missing, they have not yet been received by my bank
I spoke to my bank, there are no problems for me
Sincerely yours
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2 years ago
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Hello beemcasino, I'm still waiting for the 2000 euros and I've paid you again in the meantime
Kind regards
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2 years ago
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the 2000 euros are still not with me after 7 working days please transfer the money
I have taken a picture of my earnings every day from day one until now
the other withdrawals always got to me within 24 hours and now it takes longer than 7 days
please transfer the money and not just say it was transferred
Kind regards
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2 years ago
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9 days and still no money it's been almost 60 days since the request for withdrawal
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Sensitive attachment
Sensitive attachment
2 years ago
Translation
It's been 9 days now and I still haven't received any money. My bank says the problem is yours
the payment request is almost 60 days old and now i am being lied to and taken for a ride the money was simply canceled and deleted on the website i no longer have access to it and the money is not there after 5-7 working days as promised
the site is very bad fooling its players because this site has the worst rating on forem and many other players have the same problem as me
mfg casino guru
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2 years ago
Dear all,
we've requested a deeper investigation from our bank because according to the payment orders the payment was processed successfully. We'll inform you about the results as soon as we get them.
Kind regards,
BeemCasino Team
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2 years ago
Translation
I've never had as many problems as with you, well after 50 days the money should at least be paid out without any problems -.-
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2 years ago
Dear snuggle,
unfortunately, we can't do anything now just wait for their explanation. I know that it's hard to wait for so long but please, be patient.
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2 years ago
Translation
Ok the payout is now 2 months
here something has to happen how can such a site have a license??
Kind regards
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2 years ago
Dear all,
please find attached the answer from payment system.
Kind regards,
BeemCasino Team
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2 years ago
i dont get any Money on my Bank Account i can Screenshot everythink and get a Confirmation from my bank that i dont get the Money at this Moment
and a beemcasino employee has confirmed to me that they know I have not received any money i have a Screenshot
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2 years ago
Translation
So what do we do? I didn't receive the money and neither did my bank
Kind regards
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2 years ago
Dear snuggle,
send me the screenshot you've mentioned, please. My email: viliam.v@casino.guru
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2 years ago
Beem Casino,
this is the last timer, please, don't try to mislead us and pay the rest of the player's winnings. If the player will not receive his money I will be forced to close the complaint as unresolved.
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2 years ago
Translation
I have sent a picture from my bank to what the bank said about it
there was probably never a transfer, the pictures where beemcasino sent are easy to fake
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2 years ago
Unfortunately, since the Casino didn't pay the rest of the player's winnings I'm forced to close the complaint as unresolved. Dear snuggle, you can try to contact Curacao gaming license, maybe they'll help you. If you need my help, just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
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2 years ago
We’ve reopened this complaint as per the player’s request.
Additional comment from the player:
"The money arrived after about 4 months today, May 5th, 2022 🙂"
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2 years ago
Dear snuggle,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
