HomeComplaintsBeem Casino - Player’s withdrawal has been delayed.

Beem Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Beem Casino
Safety Index:Very low
Submitted: 23 Feb 2022 | Resolved : 06 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany is dissatisfied with the withdrawal process. Casino has provided misleading information about some payouts. €3000 were paid but the rest wasn't. I've adjusted the disputed amount and I'm forced to close the complaint as unresolved. The player additionally received his money and the issue is resolved.

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2 years ago

I withdrawal like 850 Euro on beemcasino and Won 5000 Euro

so i uploadet my verify dokuments and Open a withdrawal But nothing Happen and the Support just tell ne that it will be done in the next 24 hour But nothing Happen After 48 hour

from some People i know that beemcasino is trying to Scam People and they can Never withdrawal

what can i do i only read that this Casino Scamm People

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2 years ago

Dear snuggle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Okay, I'll wait in 5 days, the two weeks will be over, I've already been waiting 9 days

Automatic translation:
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2 years ago

Dear snuggle,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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2 years ago
Translation

So it looks like 4x 500 euros were transferred and 2x 500 euros are already in my bank 3000 euros are still in the payout process and still visible on the website, I think we'll wait another two weeks to make sure the rest don't show up strange white disappears

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2 years ago

Thank you for the updates, snuggle. Sounds like we are on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

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2 years ago

Dear snuggle,

a payout of 1000EUR will be made today.


Kind regards,

BeemCasino Team

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2 years ago
Translation

Ok thanks Beem Casino. I hope the rest will come as soon as possible because it's been over two weeks in the making 🙂


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2 years ago
Translation

I'm asking to process the rest of the withdrawal, it's been 3 weeks now

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2 years ago

snuggle, could you please clarify how much money is left in your casino account?

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2 years ago
Translation

There are still 4x 500 euros in the account, i.e. 2000 euros

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2 years ago

Thank you very much snuggle for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago
Translation

Thank you very much

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2 years ago

Hello snuggle,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago
Translation

I've been waiting for the rest of the payout for almost 3 weeks. 3000 euros were paid out every day around 1000 euros and then it suddenly stopped paying out 😕

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2 years ago
Translation

I have documented everything and saved all chats, I have only been told for about 6 days that they are sending the finance department a speed up to speed up the payment.

Today, yesterday and last week Friday Thursday a speed up was sent but nothing is happening -.- my request for payment was on 02.16.2022 and today is 03.09.2022


I have never experienced anything like this at any casino site

Kind regards, michel thanks for the help Casino Guru ❤

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2 years ago
Translation

I think Beem Casino is trying to gamble my money away, which I won't do no matter how long they keep their players waiting

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2 years ago

Dear all,

we're very sorry for the delay but nowadays because of the current situation banks and payment systems are requiring more time for processing payments in certain cases because of additional security checks. We do our best to cash out your withdrawal as soon as possible. Thank you for understanding.


Kind regards,

BeemCasino Team

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2 years ago

Dear Casino,

give us some timeframe or suggest other solution, please.

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2 years ago
Translation

But Beem Casino the banks have nothing to do with it at the moment because the money is still in my gaming account

as long as no transfer has been made, the bank cannot work on making a transfer


I spoke to my bank and there are no problems with my bank

just do the transfer


Kind regards

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2 years ago
Translation

Has anything inherited?

pretty cheeky that nobody answers 😕

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2 years ago
Translation

I'm still waiting for an answer. It's been a month since my payment

beemcasino is a scam and should be closed...

i played raw money and they don't react to anything

should one view this page and contact the public authority and report and complain to the licensor?

give a bad rating in every forum that exists?

post a youtube video about it i screenshoted every chat from beemcasino

You don't want other people to fall for the scam


How long should I wait before I react accordingly?


Kind regards, michel

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2 years ago

Dear all,

we're are very sorry about the delay but due to enormous security check of all payments nowadays it came to such issues. We're doing our best to fulfil the cashout as fast as possible.


Kind regards,

BeemCasino Team

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2 years ago

Dear Beem Casino,

€3000 were paid without a problem and now you are referring to security checks, I just don't understand what needs to be checked. What are you checking and where is the problem, please?

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2 years ago
Translation

I have another 2000 euros in the payout that have not been paid out for a month

the payment of the 2000 euros was more than 30 days ago

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2 years ago

Dear snuggle,

all withdrawals have been paid out in full.


Kind regards,

BeemCasino Team

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2 years ago

Dear snuggle,

did you receive all your winnings, please?

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2 years ago
Translation

Dear guru team

I haven't received any money in my account yet, I'll get back to you as soon as it's there 🙂

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2 years ago

Give them a few more days, I hope it's just a matter of time.

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2 years ago

Dear snuggle,

would you tell us please what's the amount you've received already?


Kind regards,

BeemCasino Team

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2 years ago
Translation

2000 euros are still missing, they have not yet been received by my bank

I spoke to my bank, there are no problems for me

Sincerely yours

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

Hello beemcasino, I'm still waiting for the 2000 euros and I've paid you again in the meantime


Kind regards

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2 years ago
Translation

the 2000 euros are still not with me after 7 working days please transfer the money

I have taken a picture of my earnings every day from day one until now


the other withdrawals always got to me within 24 hours and now it takes longer than 7 days


please transfer the money and not just say it was transferred


Kind regards

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2 years ago
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9 days and still no money it's been almost 60 days since the request for withdrawal

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2 years ago
Translation

It's been 9 days now and I still haven't received any money. My bank says the problem is yours

the payment request is almost 60 days old and now i am being lied to and taken for a ride the money was simply canceled and deleted on the website i no longer have access to it and the money is not there after 5-7 working days as promised


the site is very bad fooling its players because this site has the worst rating on forem and many other players have the same problem as me


mfg casino guru

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2 years ago

Dear all,

we've requested a deeper investigation from our bank because according to the payment orders the payment was processed successfully. We'll inform you about the results as soon as we get them.


Kind regards,

BeemCasino Team

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2 years ago
Translation

I've never had as many problems as with you, well after 50 days the money should at least be paid out without any problems -.-

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2 years ago

Dear snuggle,

unfortunately, we can't do anything now just wait for their explanation. I know that it's hard to wait for so long but please, be patient.

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2 years ago
Translation

Ok the payout is now 2 months

here something has to happen how can such a site have a license??


Kind regards

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2 years ago

Dear all,

please find attached the answer from payment system.


Kind regards,

BeemCasino Team

file

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2 years ago

i dont get any Money on my Bank Account i can Screenshot everythink and get a Confirmation from my bank that i dont get the Money at this Moment

and a beemcasino employee has confirmed to me that they know I have not received any money i have a Screenshot

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2 years ago
Translation

So what do we do? I didn't receive the money and neither did my bank


Kind regards

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2 years ago

Dear snuggle,

send me the screenshot you've mentioned, please. My email: viliam.v@casino.guru

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2 years ago
Translation

Screenshots have been sent

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2 years ago

Unfortunately, I didn't receive anything. Please, try it again.

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2 years ago
Translation

Oh yeah sorry now 🙂

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2 years ago

Beem Casino,

this is the last timer, please, don't try to mislead us and pay the rest of the player's winnings. If the player will not receive his money I will be forced to close the complaint as unresolved.

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2 years ago
Translation

I have sent a picture from my bank to what the bank said about it


there was probably never a transfer, the pictures where beemcasino sent are easy to fake

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1 year ago

Unfortunately, since the Casino didn't pay the rest of the player's winnings I'm forced to close the complaint as unresolved. Dear snuggle, you can try to contact Curacao gaming license, maybe they'll help you. If you need my help, just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.


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1 year ago

We’ve reopened this complaint as per the player’s request.

Additional comment from the player:

"The money arrived after about 4 months today, May 5th, 2022 🙂"
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1 year ago

Dear snuggle,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

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