HomeComplaintsBeem Casino - Player’s withdrawal has been delayed.

Beem Casino - Player’s withdrawal has been delayed.

Amount: €750

Beem Casino
Safety Index:Very low
Submitted: 26 May 2021 | Case closed : 23 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria has been waiting for his withdrawal for 6 weeks. The player stopped responding after the casino processed the first withdrawal, therefore we were forced to reject this complaint.

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3 years ago

The worst Casino i have ever seen. I completed my verification and made a withdrawal request which is still not processed since 6 weeks! 15 times contacted support and they give me 10 diffrent answers that i should be patient, a manager will look in to your case in some hours, that the financial deparment works on it and that they are so sorry.

I used the affilate link form Roshtein, so i will write him and on all plattforms. that this is just scam

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3 years ago

Dear Sercan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina


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3 years ago

Dear Sercan,

please be kindly advised that all withdrawals are processed on a first-come first-served basis and might be split in smaller portions until being paid in full; payments are made only on work days. Today there was made a cashout (250EUR).


Kind regards,

BEEM Casino Team

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3 years ago
Translation

Do I have to wait almost 2 months each time until I can pay out the next 250 euros again.


That's really a joke. This is not in the terms and conditions and is definitely illegal.


That you don't apologize here and pretend it's the most normal thing in the world to answer someone after 7 weeks and only pay off a third, even though it's only about 750 euros, is ridiculous. Your casino should get locked.


@kristina thanks for the quick feedback. Payment was made by bank transfer.


Automatic translation:
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3 years ago

Hello everyone,


Thank you BEEM Casino Team for looking into this issue for us. I would like to know when will the next payment(s) be processed, please?

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3 years ago

Hello Kristina,

at the moment we don't have new withdrawal requests from the player.


Dear Sercan, please accept our apologies for the delay. Unfortunately in some cases casino cannot influence payment providers and payment systems but we do our best to minimize the cashout times.


Kind regards,

BEEM Casino Team

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3 years ago

Sercforreal, has there been any news? Have you requested another withdrawal?

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3 years ago

Dear Sercforreal,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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