The player from Germany requested a withdrawal two weeks prior to submitting this complaint. It has not been processed yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Beem Casino - Player’s withdrawal has been delayed.
Black points: 47
Amount: €350
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, this is my second time having problems with BeemCasino and a withdrawal. 6 months ago I had problems with a €2000 payout, was addressed here in the forum and the casino paid after waiting forever.
Now the same thing again, I requested a €350 payout after fulfilling the bonus conditions, more than 2 weeks ago. Customer support only puts it off, says either it's too much to do or technical problems, just put off etc. Waiting for the payout since 09/13/22.
Automatic translation:
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1 year ago
Dear alexanderkeltzak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hi
A payment has already been made, even after a successful complaint via CasinoGuru
with bonus, deposit 35€+ bonus, a maximum of 10 times the bonus amount can be paid out, i.e. 350. Wager was successfully completed, no game from the forbidden list and the 2€ maxbet was not exceeded either.
Unfortunately, I can't see the status of the payment because the page hasn't loaded every time you go to transactions for the last 2 weeks.
Edited
Automatic translation:
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1 year ago
Dear alexanderkeltzak,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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