The player from Italy is experiencing issues with withdrawals. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Beem Casino - Player's withdrawal has been delayed.
Amount: €800
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After requesting the withdrawal of the winnings, I contact customer service to ask for the credit times and I am told that it would take 3 working days, then 5, then 7. With the premise that I have uploaded all the necessary documents at the time of registration (around November), having asked several times for these to be verified, I have always been told that it was necessary to wait. Regarding the withdrawal, however, I received conflicting and even incorrect information, they made me upload other documents and then tell me that from the moment of uploading it would be several days for the withdrawal to be approved, they declared that the phone invoice (where there is proof of my home) was not accepted so we needed another invoice from another user (which I do not have), which is absolutely false considering that in the terms and conditions it is written that the telephone invoice is accepted and after the I pointed out to the assistance, they just apologize for the wrong information without giving me further explanations or information on the verification of documents / withdrawal; I also had problems entering the withdrawal data as they do not accept to pay you by credit card (which is the method I used with the deposit) but they expect you to enter bank details related to a current account, I do not have a c / c physical staff, and relying on a virtual account I had to enter Iban of this account and I was challenged for the fact that the account is virtual from an operator, another operator instead told me that everything is ok. My gaming experience was very bad and the support very bad. I made the withdrawal request on April 14th and since that day I have received conflicting or false information.
Automatic translation:
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2 years ago
Dear Giulial,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Do I understand correctly that your withdrawal is currently being held due to incomplete verification?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. . Alternatively, you can post it here.
I hope, we will be able to help you to resolve this case as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear all,
we're very sorry for the delay, the payment of 800EUR was made successfully, by bank transfer.
Kind regards,
BeemCasino Team
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2 years ago
Awesome news, Giulial. Thank you all for your cooperation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
