The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Beem Casino - Player's withdrawal has been delayed.
Amount: €4,500
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I had already been in contact with the casino support about 15 times and had heard and waited for excuses over and over again. Today after 7 weeks still no payment. All documents have been uploaded properly. There was never a win notification as is usually the case. No response to emails, never a payout. Just excuses and stalling, countless apologies but no payment. They take deposits, bombard you with offers and cheat players out of their winnings. 
Automatic translation:
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2 years ago
Hello Sid2869,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you received any confirmation regarding successful verification? Have you accumulated your funds with or without an active bonus, please?
Also, do I understand correctly that you currently have 3 pending withdrawals?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Dear all,
the payment of 1000EUR was processed today.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Apparently something has moved after my complaint to Casino Guru. I had played with bonus and requested 3 withdrawals. I deposited €100 and at first I didn’t know anything about these terms and conditions. There were endless attempts and unanswered letters by email. I'm already happy if you should pay out the €1000 and will avoid this casino in the future. I've been playing online for 20 years and it's the first time I've encountered such terms and conditions and been cheated of the profit in such a way. This casino doesn't play by any rules, there is no win notification, no deposit slips and it only seems to pay out 10x the deposit. I question the legality of such an approach anyway. Furthermore, as you can see in my post (photos), I was put off again and again by support. You apologize, don't verify and don't even pay out 10x your bet. There is a system to the whole thing, and many are likely to leave it at that and give up.
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2 years ago
Hello everyone,
Thank you BeemCasino Team for your reply.
Sid2869, unfortunately, sometimes casinos limit winnings accumulated by playing with a bonus. This casino states this fact in the bonus T&Cs:
"1.5 All cashouts when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount. The Casino has the right to increase the limit for players at its discretion."
As long as the casino doesn't limit players' real money winnings, there is not much more we could do about such rules.
Moreover, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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2 years ago
Translation
The payment of 1000 € was on the account yesterday. Thank you for your help.
Automatic translation:
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2 years ago
Awesome news, Sid2869. Since you have received your winnings in accordance with the maximum cashout limit, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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