Beem Casino - Player's withdrawal has been delayed.

This casino is really not right. When I took the first bonus and came to the end with 400 € earnings, everything was ok. Then I entered my card number with which I paid and waited 14 days, then I contacted what was happening why the money was not sent and received The answer is that my master card does not accept money, I have contacted the bank and they know nothing. I said ok and contacted them again to give me another option to withdraw money and they got the answer to pay with another card and I tried and their casino did not accept the money as the bank for some reason blocked the money transfer. I contacted them again and the agent unlocked my bank transfer, then I got the answer that I can only withdraw € 300 since there is no evening payout with that bonus. I said okay and entered € 300 for the payout and again nothing, I contacted 3 more times with them, they always get the same answer that I should wait because it's crowded and that the first one who comes to them is the first to grind, so I've been waiting for more than a month. I don't know what kind of casino it is to work like in a mill, I haven't violated any of their conditions

Hello rile15,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt? Could you please clarify if you currently have a pending withdrawal request? Or has your last request been canceled?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I've emailed you pictures of the conversation and the bill

Thank you very much for your reply, rile15. Could you please clarify when exactly you requested this withdrawal?

4.4.2022

Dear rile15,

we're very sorry for the delay, the payment was processed today.

Kind regards,

BeemCasino Team

I really like playing in your casino because you have a really huge amount of games and good bonuses, but every player stops playing when payout problems start. I play in many casinos like Woo, platinum, billking, Jet and so on and never have problems. Always players read a lot about casinos and start with minimal investment to see if everything is as it says. The first principle of the casino is to keep the player and spread nice words on the internet about that casino, the first weak word can cost the casino a few million euros due to dishonesty when players read the bad side of the casino and will not enter it. close that example. Hello

Hello everyone,

Thank you BeemCasino Team for your reply.

rile15, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

It was yesterday, so you can close, thank you

Awesome news, rile15. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.